Adelaide is an easy city to get around, with a great range of options for public transport, driving, cycling and walking. This website is licensed under a Creative Commons Its most convenient for travel within the city and reaching the popular coastal suburb of Glenelg. We need you to validate each time so we can count how many people are using the bus, train or tram and plan our services to meet your needs. Trains are equipped with ramps at the front-most entrance to enable wheelchair passengers to board. When you buy a metroCARD there is an upfront cost for the physical card. If your Pay-Per-Ride MetroCard expires, you have two years from the expiration date to transfer any remaining money to a new card. 130 Livingston Street To start your ride, tap your card on the reader when you board your selected mode of transport and be sure to tap off when you disembark. "campaignIntegrationUrl": "/bin/create/recipient", How Can You Replace Your MTA Senior Card? - Reference.com visit us at the InfoCentre Adelaide Railway Centre. "homePagePath": "/content/australia/en.html", Metrocards Suck : r/Adelaide - Reddit 130 Livingston Street Find out more about discounted travel with a Visitor pass. You can keep your Metro account safe and secure. Our pledge is to provide you with good service and, when service is not good, we strive to help you every step of the way. enjoy your metrocard : r/Adelaide - Reddit Use the service finder to locate a metroCARD agent near you. There are a few ways to add credit to your card. Enjoy the learners permit, old kfc receipts, $3 worth of bus trips you took and . Lost Your Unlimited MetroCard? MTA Will Refund it for Free Youll need to answer some questions to confirm that you are the registered account holder. A Transport Concession Card entitles the holder to concession travel on Adelaide Metro bus, train and tram services. Adelaide to roll out open loop tap-and-pay ticketing across - NFCW Any unused credit on SA Seniors Cards can be refunded or transferred to a different metroCARD. 3 We can only track, cancel or replace registered metroCARDS. Your Seniors Card is part of Adelaide's metroCARD public transport electronic ticketing system which is operational on all buses, trains and trams. change the name on your metroCARD account. Adelaide is serviced by Adelaide Airport (ADL) near the city centre. It was originally scheduled to become fully operative in early 2013. Find out how you can update your personal details online or via phone. If you need to order tickets for more than one Seniors Card member, you must submit one form per person. We can transfer credit from lost Metrocards, to replacement ones. New passwords need to be between 8 and 16 characters long. Recharge your Seniors Card online by logging into your metroCARD account on the Adelaide Metro website: visit www.adelaidemetro.com.au/seniors click on 'Manage metroCARD' enter your personal account details. We do our best to get service moving again or to give you options to take another train or bus. You can also ask at a station booth for a postage-paid envelope. Attribution 3.0 Australia Licence. In line with the metroCARD terms and conditions (PDF, 349 KB), metroCARD and associated products and services are non-refundable, unless you are a South Australian Seniors Card holder or an authorised representative of a deceased registered metroCARD holder. If you need to add an email address to your Seniors Card account, please contact the Seniors Unit on 1800 819 961. Your card is protected against loss or theft as long as you bought it with a credit or debit card at a MetroCard ticket machine. Metrocard (Adelaide) - Wikipedia Both validators feature indicator lights and an LCD display showing information to users such as ticket type, debited value and credit balance (if any), and errors. A replacement card will cost you $5. We have detected you are using an out-of-date browser. You can recharge your Seniors Card with a credit card or you can set up auto-recharge. If you have an account and forget your password, you can reset it online. We can't respond to what you write here but you can contact us instead if you'd like a response. We credit: $4.24 per day remaining on your 30-Day card, and. We recommend updating your browser to the latest version. Adelaide Metro is Adelaide's public transport system, comprising buses, trains and trams. Brooklyn, NY 11201. You will need to show it to your driver or inspector if they ask for it. Other ways to apply Start now Transport concessions for asylum seekers Who can apply You can apply if you: If you are arriving in Adelaide within the next 10 days, you can present your interstate Seniors Card at one of the following locations to receive a 14-day free off-peak travel ticket: Interstate Seniors Card members need to pay a concession fare to travel in peak times. Vending machines at stops and stations dont accept cash. If you recharge online or over the phone, the funds will be available in around one hour and will load to your metroCARD when you next validate it. Hi, any customer who performs a remote recharge to their metroCARD via the InfoLine or online will have their recharge amount available on their metroCARD within an hour of performing the recharge. Don't bend or puncture your Seniors Card as this may damage the internal antenna or microchip. You'll need to validate your Seniors Card every time you board an Adelaide Metro bus, train or tram, even though your travel is free. Getting around Adelaide - Tourism Australia Using your Seniors Card on Adelaide Metro public transport is easy, you just have to remember to validate at the beginning of your journey by bus, tram or train. We use cookies on this site to enhance your user experience. Temptation Sailing, Adelaide, South Australia Tourism Australia. Replacement plans soon fell through and the original equipment remained in use until 2012. Brooklyn, NY 11201. [4] It was announced that, as part of the Tea Tree Plaza Interchange park & ride upgrade, Metrocard users would be able to use their Metrocard to pay for parking. Auto-recharge means nominating a credit card and an amount that will be automatically loaded onto your Seniors Card when your credit falls below the minimum of $15. Tram, Adelaide, South Australia South Australian Tourism Commission. Adelaide Metro offers some free public transport services within the city centre. If your card is lost or stolen, you have two options: You'll need to supply us with the number of the credit or debit card you used. Find out about the benefits of joining the Seniors Card program. To receive a refund, please visit the Adelaide Metro InfoCentre at the Adelaide Railway Station. Remember, we can't respond to what you've written here. U~ _rels/.rels ( MK1!;*"^DMdC2(.3y3C+4xW(AyXJBWpb#InJ*Eb=[JM%a B,o0f@=a noA;Nv"ebR1REF7ZnhYjy#1'7 9m.3Y PK ! We'll send you an email each quarter to remind you to complete the survey. Probably tried the debit card too you pathetic bastard, glad I cancelled that right away. Apply for a metroCard mobility pass to travel on Adelaide Metro bus, train and tram services free of charge. If you would like your credit transferred to a different metroCARD, please visit the Adelaide Metro InfoCentre with your Seniors Card and the metroCARD or call the Adelaide Metro InfoLine on 1300 311 108 (7am-8pm daily). SENIOR_123456 Email Address / Seniors Card Login Password Forgot password? !ZAq+"KUGKKu-NBR]FnC.zm!f?[N?'`tK;H'H2O" X;"8nt@^q?x}$5!k^+IEL J|7DVN7pH{r@5k%7/ PK ! A similar version of the vending machines is located at several of the city tram stops, the Adelaide Metro InfoCentres, and some major interchanges that will only recharge Metrocards and accept EFTPOS payments. You dont need an online account to use a metroCARD. Choose an amount to put on the card and tap Add Money. }, {"PageInfo":{"template":"","component":"PageInfo","jcrCreated":"Thu Jan 19 12:08:26 AEDT 2023","jcrCreatedBy":"","lastModifiedBy":"","lastModified":"Thu Jan 19 12:07:19 AEDT 2023","contentType":""},"Hero":{"component":"Hero","subTitle":"","title":"Getting around Adelaide","playerId":"default"}}, If you choose a regular metroCARD, youll need to load it with some money to cover your fares. Update your details Seniors Card | Seniors Card When visiting Adelaide from interstate, if you have a state-issued Seniors Card, you can access a MetroTicket for 14 consecutive days of free off-peak travel during your visit to Adelaide. some basic information about the deceased, such as their name and phone number. Remember, we can't respond to what you've written here. People who receive certain payments from Centrelink can apply. Copyright 2023, Department for Infrastructure and Transport, https://www.sa.gov.au/topics/driving-and-transport/adelaide-metro-buses-trains-and-trams, SA.GOV.AU is licensed under a Creative Commons Attribution 4.0 Licence. "startScreen": "gigya-update-profile-screen" Transferring value from an expired card Most MetroCard claims can be filed online. South Australian Seniors Card members can travel for free on Adelaide Metro buses, trains and trams all day, every day. Please bring the metroCARD(s) with you. Passengers can purchase single trip or day trip tickets or Metrocards, which can store credit for use on multiple journeys. The transit authority began testing the open loop contactless ticketing system on the city's tram network in September 2020 . To use the network, its recommended that you purchase a MetroCard. The service runs every 10-15 minutes from around 7am to midnight. DOCX Mobility pass - South Australia Phone: 1300 311 108 (metropolitan customers) Phone: 1800 182 160 (regional customers) TTY: 8303 0844 Lines are . We provide a Balance Protection Program for 30-Day Unlimited Ride and 7-Day Express Bus Plus MetroCard. Insert your reduced-fare card into the MetroCard machine in stations. visit us at the InfoCentre Adelaide Railway Centre. You can apply for a Seniors Card online or call the Seniors Unit on 1800 819 961 for more information. A customer service representative will assist with processing a refund. We have detected you are using an out-of-date browser. We can't respond to what you write here but you can contact us instead if you'd like a response. Adelaide Metro metrocard machine at UniSA City East - StudentVIP If your registered metroCARD is lost, stolen or damaged, we can transfer any remaining balance to a different metroCARD you own, or you can buy a new metroCARD and we will transfer it to that. [2] In 2010, it was announced that Affiliated Computer Services had been awarded the contract to replace the aging Crouzet system with a new contactless smartcard system, which would allow the current Edmondson-sized magnetic stripe tickets to remain in use. You can do this, You can use a contactless credit card, debit card or mobile device to. The $1 new card fee is also not refundable. Find out more. lost or stolen, you have balance protection; Call 511 or 718-330-1234. Fares for a single trip start from $1.10 for children up to $5.90 for anyone older than 15 years. Related information metroCARD conditions of use (PDF, 349 KB) Seniors Card How to catch a bus, train or tram Passenger behaviour and safety Public transport apps Any unused credit on SA Seniors Cards can be refunded or transferred to a different metroCARD. Please visit the operators website for further information. Look after your metroCARD it can stop working if it is bent, punctured, cut, or exposed to extreme heat or radiation. Seniors Card in other states and territories - Australian Government. Adelaide is serviced by Adelaide Airport (ADL) near the city centre. $4.24per day remaining on your 30-Day card, and. Explore University of South Australia. The City of Adelaides cycling networks make riding around the city easy and enjoyable. Look after your metroCARD it can stop working if it is bent, punctured, cut, or exposed to extreme heat or radiation. File a claim online You can file an online claim for these issues: Balance Protection Claim Check on the status of a MetroCard claim previously submitted Lost or stolen Reduced-Fare MetroCard MetroCard not returned from bus farebox/AutoGate MetroCard Vending Machine problem Overcharged MetroCard Select Bus Service MetroCard Fare Collector You ride because you have somewhere you need to go. Cradle Mountain-Lake St Clair National Park, Experiences that will make you feel like an Aussie. You can sign up to join the community of customers who fill out our quarterly Customers Count survey. For example, if you have a Seniors Card, you can use public transport for free on Monday to Friday between 9am and 3pm, and all day Saturday and Sunday. "screenSet": "Aus-V3-RegistrationLogin", On most buses, you must get on through the front door. Please don't include any of your personal information in this box. If you have a VISA or Mastercard, you can top up your metroCARD balance automatically when it drops below $5 (for a regular metroCARD), or below $3 (for student, concession or Seniors Card metroCARDs). The Parade, Norwood, South Australia South Australian Tourism Commission. [Content_Types].xml ( ]O0" MM vIk/@6X!6H?5I9f8v1:gEB0AVn vb$`E*} G#V 9B9!8a`bi~-IpsV\u9bf}*"L"B0Z The expiration date is usually about one year from the date of purchase. Enjoy the trip you took on the H30 and the rest you cunt. Your refund will be credited back to that card. If your auto recharge fails (e.g. Find out more about discounted travel with a Visitor pass. Please don't include any of your personal information in this box. Make the most of your time in Adelaide with a guided driving tour, such as Adelaide Sightseeings Adelaide City Highlights tour. How do I check Adelaide metroCARD balances? Submit your application online or find out how to apply via a hard copy form. The value on Go-To Cards and passes cannot be refunded or redeemed for cash. Tip: Female travellers can also book a ride with Shebah, a rideshare service with all-women drivers catering to women. You cant transfer or get a refund for time left on an unlimited-ride card. The minimum recharge is $5 and the maximum amount you can store on your card is $200. your credit card has expired), we will contact you via the email listed in your metroCARD account. If you are a South Australian Seniors Card holder, your user name is SENIOR_, followed by the 7-digit number of your card, e.g. During certain planned service changes, you might receive a GO Ticket from a station agent. Tram, Moseley Square, Adelaide, South Australia Tourism Australia. International seniors are not eligible for any concessions. SA.GOV.AU is licensed under a Creative Commons Attribution 4.0 Licence. If you have any issues, please call the InfoLine on 1300 311 108. Related information Contact Adelaide Metro InfoLine. Validating your metrocard or metroticket - YouTube We can't respond to what you write here but you can contact us instead if you'd like a response. Everything you need to know about fares and tolls in New York, Problem with a MetroCard? Adelaide Metro is to enable passengers to make contactless fare payments with their credit or debit card or their tap-and-pay digital wallet on all its bus, train and tram services in the South Australian state capital. Yellow validator machines are located inside the doors of all vehicles. All the keys let you write to the value too, which is obviously something AdelaideMetro wouldn't want. Heres how to get around Adelaide with ease. This ticket allows you to continue your trip during the hours of scheduled maintenance or construction. From Adelaide Railway Station, you can catch the Outer Harbor line train to reach destinations such as historic Port Adelaide and the beachside suburb of Semaphore. When is the best time to visit Australia? Please tell us how this page helped you. Ask the station agent for a postage-paid Business Reply Envelope. Public buses are an easy way to get from Adelaide Airport to the city. If you recharge in person or using a vending machine, your funds will be available immediately. The ticket vending machines have a touchscreen display for passengers to choose the appropriate fare and payment method, and upon payment the machine dispenses a validated ticket for the passenger. You cant buy these cards from retailers. The metrocard is only a pain because it's difficult to reload / limited places. Just give us a call on03 366 88 55 or emailMetro@ecan.govt.nz. Visit the MetroCard Customer Service Center or any MetroCard bus or van to report your MetroCard lost or stolen. Adelaide is served by three major taxi companies: Independent taxis, Suburban taxis and 13cabs (Yellow Cabs). Due to overwhelmingly positive response from trial users, it was launched in November 2012.[1]. [3], In 2013, it was announced that Metrocards would be able to be used to access secure bike cages, at railway stations fitted with the necessary equipment, for an annual fee. Make sure you have access to your emails, as you will need to follow instructions that will be emailed to you. We can only track, cancel or replace registered metroCARDS. That said, your first claim of a lost or stolen card will be refunded at the pro-rated price for free! If you do not have a Seniors Card but you have an Australian Pensioner Concession Card, you are eligible for aconcession fare. These ticket machines are located in the main passenger concourse at Adelaide railway station and in the public bus stop shelter at Adelaide Airport. Each Metrocard has its own unique number that, once registered, is unique to your account. The following MetroCards can be replaced: For help, call 511 between 6 a.m. and 10 p.m., 7 days a week. If you'd like a response, please contact us. SA.GOV.AU - Adelaide Metro buses, trains and trams Order an interstate Seniors Card member 14-day free travel ticket. The contract for the system was tendered out, and in 2010 was awarded to Affiliated Computer Services using technology used in - among others - Montreal, Canada . Adelaide has a free City Connector bus service operate in both clockwise and anticlockwise directions in the city centre. You can manage your Adelaide metroCARD online by setting up an account. On trains, trams and O-Bahn buses, you can get on at any door. J1 and J2 buses run from the airport to the city approximately every 30 minutes. As a result of the new system, multi-trip tickets are no longer sold as Crouzet tickets. You dont need to validate your metroCARD when you leave a vehicle. Copyright 2023. You will only need to add credit ($) to your Seniors Card if you want to access the discounted parking at the Tea Tree Plaza Park n Ride. Add a travel card to Apple Wallet - Apple Support (AU) A single trip lasts for 2 hours and you will only be charged once in this timeframe, no matter how many times you validate your metroCARD. To replace a MetroCard by phone, dial 511, say "MTA," "Subway and buses," and follow the prompts. If you have questions about the Seniors Card program, including how to use it on public transport, see our frequently asked questions. Either: If your registered metroCARD is lost, stolen or damaged, we can transfer any remaining balance to a different metroCARD you own, or you can buy a new metroCARD and we will transfer it to that. Note: your card/pass must be registered to be eligible for replacement. The original ticketing system was based on the Crouzet system and was provided by Affiliated Computer Services. The trains and trams have the recharging stations on board atleast now. If youre transferring from an existing metroCARD to a new one (e.g. by calling the Adelaide Metro InfoLine on 1300 311 108. Some websites which are linked to the Tourism Australia website are independent from Tourism Australia and are not under the control of Tourism Australia. }, 1.8 You can use your Metrocard on all Adelaide Metro bus, train and tram services. }, This will become your username. "startScreen": "aus-link-account" Whether Pay-Per-Ride or Unlimited Ride, every MetroCard has an expiration date. For more information about visiting Adelaide, visit the Adelaide Metro website. To order a MetroTicket online, you need a scan or photograph of the Seniors Card that clearly shows the card number and member's name, as you will upload it before submitting. Brooklyn, NY 11201. enjoy your metrocard. When you buy a new card, you may also need to pay a bit extra to top up your balance to the nearest $5. On-board vending machines accept credit/debit cards and coins. Adelaide metroCARD top ups are in $5 blocks, up to $200. { Adelaide Metro on Twitter: "After you recharge your metroCARD online or In Australia, airlines, trains, buses and ferries have accessible options for people using mobility devices, as well as services for hearing and vision impaired travellers. MetroCard Customer Claims If you are an existing South Australian Seniors Card member and need to update your details or request a replacement Seniors Card, use Seniors Card member online services. Our subscription service is temporarily down for system upgrades. We're sorry Unlimited Ride MetroCard Customers - MTA Attribution 3.0 Australia Licence. If you have it setup for multiple metroCARDs, you can have different recharge values for the different cards. We deduct a $5 administrative handling fee from the refund amount for the second claim. 130 Livingston Street (Cards purchased with cash are not protected. "custEvent": "FYASignUp", If your metroCARD gets lost or stolen, cancel the auto recharge as quickly as possible to prevent other people from activating it. There are several options for reaching the city from the airport. If you live in South Australia, aren't working more than 20 hours per week and are 60+, apply for a Seniors Card now. However, having one means you can: Call the Adelaide Metro InfoLine on 1300311108 or visit the InfoCentre at the Adelaide Railway Station to: If you dont want an online account but still want to register your metroCARD for the security and management benefits, call our InfoLine on 1300311108 or visit the InfoCentre at the Adelaide Railway Station for help. They are good for people who use transport frequently. Your Seniors Card is ready to use on public transport as soon as you receive it. At Park 'n' Ride car parks you can leave your car and transfer to an Adelaide Metro public transport service to complete the journey. If you need to use Adelaide Metro services outside of the free travel times, you will need to buy a concession metroCARD. . And, of course, green also means go. Tap Travel Card to add a new travel card or tap Previous Card to add a travel card that you've previously added to the Wallet app. Your refund will be credited back to that card. Find out how you can request a replacement card if yours is lost, stolen or broken. Please tell us how this page helped you. We use both Courtesy Passes and GO Tickets to honor our pledge to keep you moving. metroCARD Account - Adelaide Metro buy or recharge a metroCARD at many locations across Adelaide, metroCARD terms and conditions (PDF, 349 KB), metroCARD conditions of use (PDF, 349 KB), at the InfoCentre in the Adelaide Railway Station, using a vending machine on-board trains and trams, in person at the InfoCentre at the Adelaide Railway Station, register and manage up to 8 metroCARDs (e.g. Adelaide Metro metroCARDs are rechargeable plastic cards that you can use on buses, trains and trams. Lost, stolen or damaged metroCARDs How much is a metroCARD in Adelaide? Pay-Per-Ride (Regular) MetroCard: Ask a station agent for a postage paid envelope or mail your damaged card to: MetroCard Customer Claims When you validate your metroCARD on-board a bus, train or tram, or at barrier gates, the validator will flash both green and yellow lights to show it has auto recharged the metroCARD, and will display the new balance on the screen. Adelaide has a useful tram service that operates through the city centre and inner suburbs. Many buses and all trams reserve space for wheelchair passengers. Many hotels and attractions in South Australia, including surrounding areas such as Adelaide Hills, are also accessible. As a courtesy, passengers should offer their seat to elderly, pregnant, or any passenger who looks like they could use a seat. How should we update you? Email. "resetPassword": { If your metroCARD Special Pass is lost or stolen, or fails to validate, a replacement can be obtained free of charge by attending an . If you dont pay by the due date, we will cancel the auto recharge and, potentially, your metroCARD. Login and let us know what needs to be updated on our Adelaide Metro metrocard machine listing, or email us on support@studentvip.com.au. moving from a student metroCARD to a concession metroCARD), youll need to buy the new metroCARD and pay any difference to round the balance up to the nearest $5. Document #: 9213000 Version: 5Page 1 of 4. We no longer support this browser, so parts of the site might not work as you expect them to. Tq l If you'd like a response, please contact us. The machines accept coins and card payments, but not bills, which was a common criticism of the previous generation ticket vending machines. Have a $5 bill in hand or some shrapnel }, Call 511 and follow the prompts get to the Balance Protection Program. You can also check the balance remaining on your card and check transaction histories after you log in. Introducing metrocards and metrotickets - YouTube Login to make comments, or download the Lost On Campus App. Seniors Card members visiting South Australia can also access hundreds of discounts at businesses across South Australia.
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