This Facebook ad presumably targets individuals who have families with small children: Note: It also targets by geographical location, as seen in the description. Criteria for forming segments involve both similarities and differences The first step in segmenting and targeting markets that links customer needs to marketing actions is to group potential buyers into segments. If Wendys customers are buying an eating experience, which of the following rationales would make the most sense if you were to group the products Wendys sells? However, northern states are now seeing more of them as more people of Hispanic descent move northward. Personal selling. Table 5.2 U.S. Products and services in the spa market used to be aimed squarely at adults, but not anymore. There are all kinds of characteristics you can use to slice and dice a market. performing organizational functions more efficiently. Model E is a new type of car manufacturer that relies on the Internet to build new car designs from prototypes to marketable vehicles much faster than ever before. No, the ad isnt designed to appeal to babies. What should a marketer do after he or she has grouped products to be sold into categories? The ultimate criterion for an organizations marketing success is that __________ as a result of increased synergies. 4 (1990): 1827. 45. (Barry, 1985). FOR COMPETITIVE ADVANTAGE MULTIPLE CHOICE QUESTIONS 1. 45. hen compared to a multiple products, multiple market segments strategy, a one product, multiple market segment strategy, 45. Motts used an advertising campaign to change the way consumers thought about its applesauce from a dinnertime side dish to a replacement for cooking oil in baking. According to Harrison, Hague, and Hague, the behavioral, or needs-based, segments in B2B markets include the following: B2B sellers, like B2C sellers, are exploring new ways to reach their target markets. what is the first step in the market segmentation process? This is an example of a(n). 5) The second step in planning to meet guest expectations with foods and beverages is ________. Dividing the market into smaller segments, each with a common variable, allows companies to use their time and resources more efficiently. Whether you want to increase customer loyalty or boost brand perception, we're here for your success with everything from program design, to implementation, and fully managed services. B Marketers should use segmentation bases in this order to reduce potential costs: behavioral. For example, Goya Foods is a U.S. food company that sells different ethnic products to grocery stores, depending on the demographic groups the stores serveHispanic, Mexican, or Spanish. Advergames are likewise being used to appeal to the two demographic groups. Consequently, one obvious way to begin the segmentation process is to segment markets into these two types of groups. All of the following are market segmentation strategies EXCEPT: Which of the following statements regarding segmentation bases is most accurate? If youve visited a grocery store that caters to a different ethnic group than your own, you were probably surprised to see the types of products sold there. All the buyers in the entire market have similar wants and needs. Which marketing strategy does a firm use to sell a single product or service to multiple market segments? African Americans are the second-largest ethnic group in America. The third step in segmenting and targeting markets that link customer needs to marketing actions is to __________. Ethnic Segments and Their Spending, http://www.claritas.com/MyBestSegments/Default.jsp?ID=20, Table 5.4 An Example of Geodemographic Segmentation for 76137 (Fort Worth, TX), http://www.sric-bi.com/vals/surveynew.shtml, http://www.nytimes.com/2008/04/13/magazine/13anthropology-t.html?pagewanted=all, http://www.insight-corp.com/reports/ethnic.asp, http://bluetomorrow.com/bluetooth-articles/marketing-technologies/bluetooth-proximity-marketing.html, http://www.strategicbusinessinsights.com/vals/ustypes.shtml, http://www.b2binternational.com/library/whitepapers/whitepapers04.php, http://learn.latpro.com/segmentation-of-the-hispanic-market/, http://cfsinnovation.com/content/some-marketers-low-income-hot, Next: 5.3 Selecting Target Markets and Target-Market Strategies, Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License, The Silent Generation, Matures, Veterans, and Traditionalists, Millennials, Echo Boomers, includes Tweens (preteens). 7) ________ is the coordination of each required task and activity. A) selecting items to include on the menu. A means of displaying or graphing in two dimensions the location of products or brands in the minds of consumers to enable a manager to see how consumers perceive competing products or brands, as well as its own product or brand, is referred to as a. Zappos original target market customers consisted of people who wanted all of the following EXCEPT: to buy sustainable shoes, accessories, and clothing. offering the absolute best selection of shoes and the absolute best service. Chapter 8 cont Flashcards | Chegg.com Manufacturing these different cereals is clearly more expensive than producing only one but seems worthwhile if it adds to the manufacturer's sales revenues and profits, doesn't reduce quality or increase price, and, 59. All of the following are behavioral segmentation variables EXCEPT: The increased customer value achieved through performing organizational functions like marketing or manufacturing more efficiently is referred to as __________. The quantity consumed or patronage (store visits) during a specific period is referred to as. They can better understand the similarities between individuals in the audience to determine what messages they are likely to respond to. The Premier Road is made with extra cushioning for pavement runners. 59. Market segmentation stresses __________ and relating them to specific marketing actions. Building open and honest relationships with communication is an example of Zappos __________. Have you ever gone to their homes and been shocked by their lifestyles and how vastly different they are from yours? The ultimate criterion for an organization's marketing success is that as a result of increased synergies. Today, marketers are increasingly emphasizing a Tiffany/Walmart strategy, which is to offer, 59. Companies are also creating blogs with cutting-edge content about new products and business trends of interest to their customers. Today, a firm is more likely to use: a. a "bazooka" approach, where special effects are used to "explode" into the buyer's seek a less-competitive, smaller market niche in which to locate a brand. Four covers are shown above. These groups have many individual cultures that come with conflicting interests, preferences, attitudes, and beliefs. One criterion management wants to use to evaluate potential new geographic market segments is whether new equipment must be bought to serve each new segment. Source: The Customer Under behavioral segmentation, you can categorize your customers and audience based on the following variables: Purchasing Habits Segmentation based on what product features are important to different customers is known as. Chapter 6 Flashcards | Chegg.com Table 5.4 An Example of Geodemographic Segmentation for 76137 (Fort Worth, TX). What about people with wide or narrow feet, or people with medical conditions, or certain hobbies? According to Toney Hsieh, CEO of Zappos, the greatest amount of time is spent. Stephanie Mialki is a digital marketing professional with expertise in ecommerce trends, landing pages, journalism, and mass communication. \end{array} A market-product grid is a framework to relate the __________ to products offered or potential marketing actions by an organization. People in these generations not only tend to ignore traditional advertising but also are downright annoyed by it. College dorm residents frequently want to keep and prepare their own food and snacks to save money or have a late night snack. The advertising message was that using applesauce in baking cuts calories and also makes the resulting baked good healthier. The messages are entirely different, based on local customs, religions, nationality, etc. 3/15 Webinar: How to Optimize Landing Pages for Your Marketing Mix. Despite the challenges U.S. automakers face today, they have taken great pains to cater to the younger generationtodays baby boomers who dont think of themselves as being old. group products to be sold into categories. Which of the following is a criterion used for selecting a target market? Which of the following is the process of getting oxygen from the environment to the tissues of the body? Quickly and professionally. Suppose your great new product or service idea involves opening a local store. Other government Web sites you can tap include FedStats (http://www.fedstats.gov) and The World Factbook (http://www.cia.gov/cia/publications/factbook), which contains statistics about countries around the world. Betty Crocker carries one line of cake mixes for people with conventional ovens and another line of cake mixes for people with microwave ovens. the usage index per person is highest for that segment. Retro brandsold brands or products that companies bring back for a period of timewere aimed at baby boomers during the recent economic downturn. Plus, Japanese cars had developed a better reputation. performing organizational functions more efficiently. In the United States, the Harry Potter series of books were often at the top of The New York Times fiction bestseller list. 2.2 Components of the Strategic Planning Process, 2.3 Developing Organizational Objectives and Formulating Strategies, 2.4 Where Strategic Planning Occurs within Firms, 2.5 Strategic Portfolio Planning Approaches, 3.1 Factors That Influence Consumers Buying Behavior, 3.2 Low-Involvement Versus High-Involvement Buying Decisions and the Consumers Decision-Making Process, 4.1 The Characteristics of Business-to-Business (B2B) Markets, 4.4 Stages in the B2B Buying Process and B2B Buying Situations, 4.5 International B2B Markets and E-commerce, 5.1 Targeted Marketing versus Mass Marketing, 5.3 Selecting Target Markets and Target-Market Strategies, 5.4 Positioning and Repositioning Offerings, 6.3 Types of Business-to-Business (B2B) Offerings, 7.2 Managing New Products: The Product Life Cycle, 8.1 Marketing Channels and Channel Partners, 8.3 Functions Performed by Channel Partners, 9.2 Demand Planning and Inventory Control, 9.4 Track and Trace Systems and Reverse Logistics, 10.2 Steps in the Marketing Research Process, 11.1 Integrated Marketing Communications (IMC), 11.3 Factors Influencing the Promotion Mix, Communication Process, and Message Problems, 12.1 Public Relations Activities and Tools, 13.1 The Role Professional Salespeople Play, 13.2 Customer Relationships and Selling Strategies, 13.4 Ethics in Sales and Sales Management, 14.4 Ethics, Laws, and Customer Empowerment, 15.1 The Pricing Framework and a Firms Pricing Objectives, 15.2 Factors That Affect Pricing Decisions, 16.4 Ongoing Marketing Planning and Evaluation. Click on the profiles on the Claritas site to see which one most resembles you. Samsung sells its target markets many different types of TVs. SRI asked thousands of Americans the extent to which they agreed or disagreed with questions similar to the following: My idea of fun at a national park would be to stay at an expensive lodge and dress up for dinner and I could stand to skin a dead animal (Donnelly, 2002). the place a product offering occupies in consumers' minds on important attributes. In California, the health care provider Kaiser Permanente runs television ads letting members of this segment know that they can request Spanish-speaking physicians and that Spanish-speaking nurses, telephone operators, and translators are available at all of its clinics (Berkowitz, 2006). 59. Frequency marketing is a market segmentation strategy that focuses on, According to the Apple market-product grid above, Apple would most likely get the LEAST product synergies from the, Reebok makes shoes with DMX Shear and Foam cushioning. The market segmentation strategy known as frequency marketing focuses on. Between 2 and 3 percent of the population have some degree of allergic reaction, usually mild, to preservatives used in salad bars. His taxes are $5,000 per year. Employees in one locale invited a group of retirees to their store to explain how to make the switch to digital television. One of these devices is capable of generating energy equal to $2 million of natural gas per year. Behavioral segmentation divides people and organization into groups according to how they behave with or toward products.