Providing refunds obviously makes sense, but what happens for those tickets resold in a secondary market? StubHub to refund canceled events after pandemic complaints Now they are saying they will give us a coupon for events canceled. The buyer gets refunded fine, but why I am being charged their refund? I would not take a.) While many event ticket operators both in primary and secondary segments offered consumers the option for taking marketplace credit in lieu of refunds for events that were cancelled, StubHub went a step beyond and eliminated the cash refund option entirely unless required by law. When I received it, I immediately saw that the parking start time would not allow me enough time to get to and see the full event. Spent $314 for daughter and friend to see Harry Styles. As a convenience to buyers, acting as an intermediary, weve historically made the decision to refund them for canceled events before collecting money from the sellers. These people are entitled to their money back. Customer service all the way to your seat, 2000-2022 StubHub. Was there fraudulent activity with my tickets ? if you have any questions please feel free to contact me. I got a COUPON worth 120% of my original order. Bought Feb 2020 for June 2020 show which has been rescheduled for September 2021. I'm upset at this it's fraud, Just want your attention. I cant wait until the lawyers sue you into oblivion in a class action lawsuit for your unethical and dishonest behavior. StubHub is a ticket exchange that is a go-between for ticket buyers and sellers. "Under state law, it's actually illegal to fail to honor any promises made in connection with the return policy or to misrepresent it. That was the only option given to both Cormier and Brown even though both events, the Bon Jovi Tour and the "Les Miserables" dates in Boston were officially canceled. Not certain how that happened but I think that the site was confusing and I didn't pay full attention. Attorney General Yost Inks Agreement with StubHub to Issue Ohioans never use them again. Covid-19: What to do if you have tickets to an event that is canceled I bought tickets that had limited or obstructed view and it did not show on the website, or least I didn't see it. All of our tickets were void, fakes, frauds. Where's my refund? - StubHub Community Your email address will not be published. Very disappointed. I am quite dissappointed. However, from the date selection to the purchase the date was changed. Certainly they can see that my ticket barcode was not scanned somehow. I went to use the credit on my account, and nothing showed up. totalling almost 900.00 in the middle of the night. How to Get a Refund for All Your Tickets - Vulture I want to know what the point of the "protection plan" is that they have? Dworsky is a longtime Boston-based consumer advocate and former assistant Attorney General. StubHub offers refunds for pre-policy change cancellations - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. A StubHub employee again assisted via phone with the ticket transfer to the second customer-this transaction included the original 1 ticket sold then transferred back to me. From that StubHub wallet page you can request a refund instead of keeping the credit. Shame On You. StubHub has already been targeted by a $5 million lawsuit over the change. 'You're stealing my money': StubHub leaves customers feeling screwed BOSTON . Did you think about anybody besides yourself? I want a full refund as we lost jobs and need that money. My husband and I had tickets for Food city 500 on Sunday April 5,2020. The plaintiffs, represented by the firm of Liddle & Dubin, point to eBays $4 billion sale of StubHub to Swiss competitor Viagogo last November to knock any notion of a cash flow crisis. Your email address will not be published. Make the best possible case for yourself. Site says venue will honor original ticket but when i click on view tickets nothing there! Last Updated on June 24, 2020 by Dave Clark This cookie is used for the website live chat box to function properly. I just purchased tickets for 352.00 for the Cornhuskers Purdue game. In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. So, Stubhub claims to be selling tickets identical to those from the event, but that's a lie. I purchased tickets for a James Taylor conert and paid for them months in advance. If you're not seeing that credit in your account and you didn't get an email it may be possible that the event is still in a postponed status and the venue/band/promoter hasn't yet confirmed that the show is cancelled, in which case we won't have it cancelled on our end. StubHub cited a 2020 ruling by U.S. District Judge Dale Fischer of Los Angeles, who granted the company's motion to compel arbitration in a refund class action by people who bought tickets to . I order tickets for the packers Vikings and was sent tickets for the packers bears 2 days from the order date. Even though I didn't get a reprint it was still great. The spread of COVID-19 has rattled every corner of the live music industry. I have reported this sale as fraudulent to my cc company as the 200% mark up is outrageously criminal. Thousands of consumers will be eligible for refunds in the wake of the settlements, which cover Arizona, Arkansas, Colorado, Indiana, Maryland, Minnesota, New Hampshire, Ohio, Virginia, Wisconsin, and the District of Columbia. The Hollywood Reporter is a part of Penske Media Corporation. I believe this is UNFAIR PRACTICE on StubHubs end and that customers should been given a reasonable amount of time to cancel an order especially if it's for a large amount of money. My order for $402.19. Last time I'll probably use StubHub. They DO NOT have their customers backs. Angry Fans Say First the Concerts Were Canceled, Then the Refunds This is so wrong in so many ways yet I don't have a leg to stand on. The refund will typically process within 5 to 8 business days. 2023, Hearst Television Inc. on behalf of WCVB-TV. The company blamed the difficulty of recouping from sellers during the pandemic. At the same time, buyers expect immediate refunds. They charged my account even after I transaction. Thank you StubHub. StubHub phone wait times are 3 hours. Awful company that I hope fails soon. It's not fair to the seller or stubhub. So I would like a refund for the pass that was never sent to me. You will receive an email with instructions on how to receive your refund. You qualify for a refund in the following situations: If you are in any of the conditions listed above, you should be able to get a refund from StubHub.Company NameStubhubReturn Time LimitRestocking FeeNoRefund / ExchangeA Refund is the only optionConditions StubHub has the final decision on whether or not you will receive a refund. You can resell your purchase ticket. StubHub offers a Fanprotect guarantee policy. The refund will be issued in the credit for use on a future purchase.ExceptionsGift cards. Congratulations, Stubhub. You can get a refund from StubHub by calling their customer service line. >> YOU CANT CHANGE THE RULES MIDSTREAM. "I finally got a supervisor on the line and he said 'No. If my ticket was valid I WOULD HAVE USED IT. Customers who purchased tickets before a March 25, 2020 StubHub policy change, and had their events canceled, can receive full refunds of the amounts they paid for their tickets or keep their . Once they reviewed my email they stated that there was a known system glitch where the disclosure does not show on the mobile app until after the sale is complete. Stubhub policy on refunds is ridiculous. COVID refunds: Wisconsin, StubHub settlement reached - WITI Launched in 2013, TheTicketingBusinessNews is owned and delivered by Xperiology the UK-based events, publishing and marketing agency dedicated to sports, arts and entertainment. Have you made a mistake by purchasing an excessive number of tickets? All rights reserved. I purchased a Citi field parking pass for Mets opening day. We appreciate your patience. We greatly appreciate our communitys patience and understanding during this extraordinary time.. However, StubHub offers a refund. I notified a chat type person immediately to tell her I made a mistake. This website uses cookies to improve your experience while you navigate through the website. You can view that credit in your StubHub wallet on the website if you're not able to track down that email. Will I be able to get a refund . Virginia, along with nine other states and DC, has reached an agreement with StubHub, an online ticket reseller, after the company refused to pay refunds for events canceled as a result of COVID-19. If yes then, in this case, you can resell your tickets on StubHub and offer someone else the opportunity to attend.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-1','ezslot_4',164,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-1-0'); In some cases, StubHub has a policy that protects buyers by requiring ticket vendors to refund money. I said, you need to provide me the screenshot and if your manager is not available to talk let me speak to his manager! At NO stage did they advertise this game as a TBA or TBC date and time. FRACK! StubHub won't refund my money. Overcharged. Due to the exceptional circumstances the music and sport industries are currently facing, some refunds may take a little longer than normal to process. As soon as circumstances allowed, StubHub achieved its goal of providing impacted customers the choice to keep the 120% credit they were issued when their event was canceled or receive a cash refund. Did you find it helpful? They opened up a tech investigation and realized that it did not actually state on the original order alcohol free section. Received only one of two tickets in one package. anyone have any advise on how to deal with this? Is it still taking 120 days? StubHub Hit With Class Action Lawsuit Over Coronavirus Refund Policy Learn from our industrys leaders, discover whats happening, re-connect with friends and make new connections at, https://www.theticketingbusiness.com/2021/05/04/stubhub-offers-refunds-for-pre-policy-change-cancellations/, All TheTicketingBusiness News, Events and Job Opportunities, straight to your inbox. StubHub changes its refund policy during COVID-19 pandemic, how you can These tickets were not purchased with a coupon. That's not their fault, that's your fault. Is Beyonces Tour Another Dynamic Ticket Price Mess? >> I PURCHASED TWO TICKETS FOR $390. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, StubHub Issues Response To Voucher Policy Frustration, news broke that the full-refund option would no longer be available. But opting out of some of these cookies may have an effect on your browsing experience. They said outta luck. Stubhub Return Policy and Refund Guide These returns could mean so much to so many people, myself included, as to a difference as food or rent. Ticket buyers and sellers say StubHub owes them after - Marketplace We were so upset. Required fields are marked *. I simply do not understand how this can happen. They bought tickets with promise of money back if the event does not occur. Did StubHub's changed ticket refund policy violate Mass. law? Are you kidding me really!? BEN: GARY HEADED TO STUBHUB WHEN HE WAS READY TO BUY HIS TICKETS TO BON JOVIS TOUR STOP IN BOSTON. No Refund Policy? Buy sports, concert and theater tickets on StubHub! In Maryland, for example, more than 8,500 residents are expected to see refunds, with StubHub also on the hook for a civil penalty of over $424,000 if StubHub doesnt meet the terms of the settlement. Checked my status for my refund on two events. Ticketmaster is facing ample fan scrutiny and criticism after quietly changing its refund policy to exclusively cover canceled events, instead of those that have been postponed or rescheduled. This is ridiculous never using them again. Do not buy tix here! Back in March 2020, StubHub abruptly announced that it would no longer refund consumers for events canceled as a result of the pandemic . Each alleges the ticket company changed its refund policy without notifying fans after the pandemic started. I came to the Rascal Flatts concert tonight in Pittsburgh and couldn't get into the concert cause I didn't have em printed what can you do for me? It helps buyers and sellers of tickets for sporting events, concerts, theatre performances, and other live entertainment events. How is it that I paid $140 for these tickets and tried selling them through stub hub only to walk away being charged $176 on top of the $140 I paid for tickets. To Stubhub.com and surprisingly they were already on sale. DON'T BUY ON THEIR PLATFORM!!! Never again will I use StubHub! The app and the email both said is was going to be ready April 3rd, I waited all day April 3rd and no pass came, I even waited the morning of the game April 4th and never got the pass sent to me. Called them and they said the venue had not marked those seats as obstructed. In a settlement announced Wednesday, StubHub has agreed to honor the FanProtect Guarantee, as well as disclose any future modification to its refund policies and promptly process refund. I called the credit card company and the charges on the card had not even hit yet. No money back, no excuse as they claim this is the seller fault who mixed the tickets.. My 500 USD are already there for 1 month. Just showed up to the McGregor Aldo UFC fight with three other friends with very expensive tickets we bought on StubHub ($1253.00 each). StubHub has updated it's refund policy for canceled events, previously you'd receive a full refund. Under normal circumstances, these processes are manageable. Select the ticket group you'd like to sell. Following backlash from customers, the ticketing company responded in a statement this week. We are handling an extremely high volume of requests due to COVID-19 and continue to encounter delays with processing refunds. He was waiting for someone else to send them to him. View SeatGeek . StubHub will refund more than $3 million to over 8,500 Colorado customers who purchased tickets under the company's pre-pandemic refund policy for events that were canceled because of COVID-19. As I stepped away from my computer to answer the door, I came back to see my daughter was on my laptop and that she accidentally purchased tickets for an event that I was just looking at -- a date I didn't want. So we can dig into this deeper, can you please send us an DM with the order number along with the email address and zip/postal code on your account? We lost the concert for that. i have attached the information from the venue. When we arrived at our event, we were not allowed in because someone already used the tickets sent to us As it turns out Stubhub send us the wrong seats. I purchased a parking pass in advance for a concert, and the parking pass did not work (would not go to the barcode screen) leaving me having to pay for parking TWICE. Ticketmaster, for example, states that if an event is . Help us improve this article with your feedback. That is a great question. For sure I can warn any one who is going to use this service. Once we have clear actionable next steps, we will be sure to notify our fans via email! if you have any questions please feel free to contact me. StubHub has the final decision on whether or not you will receive a refund. What if I never got either? How Can I Request a Refund for a StubHub Ticket? When the volume of cancellations accelerated a few weeks ago, we were the first in our industry to offer a coupon worth 120% of the ticket value. THAT WAS THE ONLY OPTION GIVEN TO THEM, EVEN THOUGH BOTH EVENTS -- THE BON JOVI TOUR AND LES MI S DATES IN BOSTON WERE OFFICIALLY CANCELED. i have attached the information from the venue. Ticketmaster Quietly Changes Its Refund Policy (TL;DR: You're Screwed) Don't take NO for an answer! View complete StubHub Return Policy If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. A StubHub employee via phone assisted in returning the ticket to my account. A LONGTIME BOSTON CONSUMER ADVOCATE AND FORMER ASSISTANT ATTORNEY GENERAL SAYS HE HOPES SHE WILL INTERVENE. Check the StubHub Help Desk Worst Customer Service Ever. StubHub to refund over $3 million to more than 8,500 Colorado customers These cookies ensure basic functionalities and security features of the website, anonymously. I'm being charged on sold tickets that were then refunded. >> I FINALLY GOT A SUPERVISOR ON THE LINE AND HE SAID NO, WE ARE NOT REFUNDING MONEY AT THIS POINT. After the switch, you will enter the email address you use to access the community in order to reset your password. McMillan says the game was canceled when the NHL suspended its season on March 12, 2020 due to the coronavirus outbreak. I truly do not understand how I cannot get a simple refund on tickets that I ordered by mistake minutes after I placed the order BUT Stubhub can sell you tickets that are not even available for an unknown reason and miraculously find even better tickets for the same price? LIARS!!! Decide on a ticket price and how you will be repaid. So now the tickets will not arrive in time for my event. We waited two hours until they decided to open the door again. How to contact the seller. Thanks for stealing my money and for the lack of respect for customer experiences. You cant change your TOS after purchase. Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible to receive a voucher, rather than a refund. I received a resolution from StubHub quickly after I filed a complaint with the Better Bureau. At NO stage did they advertise this game as a TBA or TBC date and time. The game has been changed to Sunday 27th August and we are simply no longer in the UK. Should have checked this site first. Is there any way to find out if its still being processed at all? I hope they will reply me asap, I just want get my money back. Also how can stubhub charge me $176 when I never received any money for this purchase. And they're excuse was "the venue photo wasn't yet available but the category is correct so my tickets are not eligible for refund or re-issuing." The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. I will never use StubHub again. You can view that credit in your StubHub wallet on the website if you're not able to track down that email. Instead, customers will receive 120 percent of the price they paid for their tickets in the form of a voucher. "These consumers made a deal with StubHub," he said. Bill Brown also turned to StubHub for a production of "Les Miserables" at the Citizens Bank Opera House. i am not interested in a credit that expires so therefore am requesting my full refund. Paid over $550 for two Hangout festival tickets. Steve Brown #TheTwoSteves (@therealdesert) April 1, 2020. I do not want someone to buy my tickets without the same disclosure available. judging from this forum and their lack of security measures for buying and selling tickets in general 8 doubt I'll ever get my money back. If you want to request a refund via email, follow the procedures: StubHub.com does not have any return policy but in such cases, buyers are eligible for refunds under the FanProtect Guarantee policy. Tap Sell on the ticket group and set the number of tickets that you want to sell and how they're split. In Stubhub's response to coronavirus-related cancellations, (updated on April 10) the company is offering customers a coupon for 120 percent of their original order if their event has been. "You can't change the rules midstream," said Edgar Dworsky of Consumerworld.org. It reads Refund in Progress. When we bought these tickets, we had jobs and splurged for a night out. Putting fans first has always been central to the StubHub business, a statement published by StubHub following the settlements reads. StubHub Return Policy + How to Get a Refund on StubHub - TechBoomers.com So I went ahead and purchased another pass the day of the game and ofcourse I had to spend more money. This all happened within an hour after the person bought them. 2. I called them within minutes to change the seats and they basically said I'm stuck with those seats. Stubhub knows it's a lie, but they don't bother to let people know their tickets are not the same as the ones you could get from the event holder.
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