You will pay a nominal fee if you lose, damage, or misplace your phone. Videos stream at DVD quality (480p). Below you'll find information about each device protection option and how to get the most . Welcome to Theispfamily.com, the best place to come for helpful information and resources about internet service providers (ISPs). Yes, you have the opportunity to replace your assurance phone online by contacting customer care support. Call 611 from an AT&T Wireless phone. You can get an Assist Wireless phone for any budget, but the cost varies depending on the model. Have a family member who is enrolled in one of the following help programs: Federal Assistance Programs for Lifelines: SNAP Supplemental Nutrition Assistance Program (Food Stamps), Medicaid aid from the Federal Government for Public Housing (FPHA), Pension or Survivor Benefit Programs for Veterans, Bureau of Indian Affairs (BIA) General Support, Help for needy tribal families in the short term (Tribal TANF), Program for Getting Food to Indian Reservations (FDPIR), A copy of a government document that shows they are poor. You can also replace your phone to upgrade your phone device or for comfort & convenience purposes.When you face any difficulties with your phone, you can call the assurance customer care at 1-888-321-5880. Go to Device Support and choose your device. Being as prompt as possible helps you ensure that no one else uses your remaining account balance. In these, can get free service for themselves and their, Do You Qualify for the ACP in Oklahoma? In a word, you can get a replacement phone by paying a small fee, or even it may be free of charge. If you have an iPhone, go to Settings, then choose General, finally select About. Please remember to send copies of these documents (not originals) since they will NOT be returned. And, when broken or damaged, your assurance phone can hamper your daily work like communicating with friends & family, online business or learning, and even urgent health care services. You can use Googles Play Stores Find My Phone app to track down your misplaced Android device, Apples Find My iPhone app to do the same, or dial your phone number to get a location update. If your household makes less than that, you can get help from the Assist Wireless Lifeline program. Select the three dots on the top right of your screen and select save. We are here to help customers through difficult times with a wide range of assistance programs for every level of need. After you select either English or Spanish, your phone will be ready to start making calls. I purchased a device on the Access Wireless website and am having trouble with the device. You are also welcome to use your own device as a replacement. In Missouri, you can get a Lifeline plan with free unlimited data, talk, and text. It conducts under a virgin mobile. Assist Wireless uses T-Mobile and Sprints towers and network. One of these kinds of businesses is Assist Wireless. There are several options for replacing your phone or other device. Good news is there are many ways people can qualify and apply. Service plan-specific terms and conditions limit the amount of high-speed data included with each service plan. $89.99. If you want to freeze your account temporarily, dont hesitate to get in touch with Customer Service right away. 500MB for just $12. Lifeline is a government assistance program that provides discounts on your monthly phone and/or broadband/Internet service. The replacement policy comes first when you want to replace your assurance phone. The AT&T Support Center provides personalized assistance for customers of AT&T Wireless, Internet, Prepaid, and more! Feel free to contact the customer care team at 1-888-321-5880 if you broke your phone or malfunctioned. Lets find out what the policies are. In Maryland, you can get a Lifeline plan with free unlimited data, talk, and text. PHONE OFFER with qualifying NEW Lifeline and Affordable Connectivity Program enrollment only. What is the process to get a Replacement Assurance Wireless phone? Assist Wireless provides Lifeline-eligible customers with a free mobile phone per household. Can you use Assist Wireless to travel across the country? Filing a Verizon insurance device or phone claim is easy! If the subscriber is applying for Enhanced Lifeline, they must prove that they live on federally recognized tribal lands. All other new devices usually have one-year manufacturer warranties. We'll get you a working device as fast as we can - stay updated every step of the way!Track your claim. If you purchased it on www.accesswireless.com you will need to contact our handset supplier at AccessWirelessSales@q1w.net or call 407-856-2633 during their business hours, M-F 8am - 5:30pm EST. See our coverage map to check if service is available in your area, qualify based on participation in certain public assistance programs, qualify if your totalhousehold income is at or below applicable Federal Poverty Guideline thresholds, https://www.assistwireless.com/terms-and-conditions/, https://www.assistwireless.com/affordable-connectivity-program. Assurance Wireless Phone: Warranty Principle, Does Verizon Work in Puerto Rico? Customers using data consistent with AUP may receive unlimited additional data in 500MB increments for the rest of the month by contacting Customer Service at (855) 392-7747. | Assist Wireless, qualifying government-approved program or have income at or below 135% of federal poverty guidelines, a list of Lifeline qualifying programs and income thresholds. The customers date of birth and the last four numbers of his or her Social Security number. Here, the solution is to replace your phone because the most specific & common motive to replace it is if youlost assurance wireless phone. If the above information does not work for you, please contact Assist Wireless for additional help. , available for download through the Google Play store. You should contact the assurance customer support center without hesitation if you have any problems during the activation process. Assist Wireless uses both Sprints CDMA phones and technology as well as T-Mobiles GSM phones and technology. 3G service will run slower and may have difficulty accessing the internet in some poor signal strength areas. If you are receiving an error message, please report it to customer service for further assistance. Learn how to temporarily suspend your Verizon wireless service, when your phone is lost or stolen, during military service, or for other reasons. All rights reserved. Eligibility is based on income or participation in certain government benefit programs and is determined by the National Verifier (documentation may be required). When you get your replacement phone, the essential step is activating it. In a word, your assurance SIM is unusable on another phone. You may also visit an Assist Wireless Retaillocation(OK only) or any Assist Wireless Tent to enroll. If you want to replace your assurance SIM, you can follow the sameassurancewireless lost phonereplacement process. 2. Like other wireless providers, coverage is not available everywhere. Lifeline devices that are available at their retail stores can be purchased and used as replacement phones. The Lifeline benefit is non-transferable and is limited to one monthly discount per household for either wireless or wireline service. Calling 611 from your Lifeline device and following the automated prompts. (Answered). Oklahoma Lifeline Device Assistance | Assist Wireless, Oklahoma Lifeline FAQs & Assistance | Assist Wireless, about receiving free Lifeline phone service and a free cell phone from Assist Wireless. If youve tried everything else and still cant find your phone, please contact Assist customer support right away so they can temporarily suspend your service to prevent unauthorized use of your account. When it comes to refill options, you can add 100 MB of data for $4, 500 MB of data for $12, and 1 GB of data for $15. True Wireless - There seems to be three tiers of Obama phone providers: Safelink and Assurance sit alone in the first tier with millions of customers. Assist Wireless offers Lifeline supported service only to individuals who participate in a qualifying government approved programor meet the Lifeline income eligibility requirement under the Federal poverty guidelines. If you are experiencing issues with your data or difficulty accessing the internet, we first recommend checking your data balance. Here are answers to some common Lifeline questions about receiving free Lifeline phone service and a free cell phone from Assist Wireless. The actual performance of a customers wireless data service may vary based on the device, reception, technology, environment, weather, terrain, network traffic, and a number of other factors. Only eligible consumers may enroll. Your replacement options are based on whether or not you have device protection: A manufacturing defect is something that's wrong with the device itself (e.g., electrical or mechanical malfunction). After high-speed data thresholds are reached, data speed will be reduced at increments in accordance with service plan details to as low as 256Kbps. If the device is defective, it may be covered by the phones warranty. Assist Wireless is the #1 provider of Lifeline in the state of Oklahoma and multiple other states around the U.S. Enroll online to get started with us today! Send a letter or visit a local dealer to apply: Send the completed Lifeline application and all supporting documents to the Assist Wireless headquarters or a local representative. We will contact you with explicit instructions on what is required to keep your service active after your initial enrollment. Offer not available for existing Assist Wireless customers. Home Oklahoma Lifeline Device Assistance | Assist Wireless. Therefore, you should know the replacement policy for getting a phone from assurance wireless. You can also refill your texts add 1000 texts for $5, 2000 texts for $8, or 4000 texts for $12. Click on it and wait for the results. Make sure your APNs are set up by going to Settings > More > Mobile/Cellular Networks > Access Point Names (APNs). LIMITED TIME Affordable Connectivity Program (ACP) and Lifeline Offer 100% Free Unlimited Data, Talk, and Text! Go to solution. Lower speeds may affect audio and video streaming, access to certain websites and content, or the use of applications. In this case, the customer will have to pay an upgrade fee, depending on the model. Assurance Wireless Replacement SIM: How can I get it? Finally, the customer care team will suspend your phone service impermanently or deactivate your device permanently. Dont Worry! Service plan details are available at https://www.assistwireless.com/lifeline-plans/. Check your signal to see if the issue might be related to your current service. Assist Wireless is also known for its professional and responsive customer service. Featured review. Turn your phone on by pressing and holding the red power button (or End key). Lets know the online process. If your phone is lost, stolen, broken, or damaged after ending the warranty offer, you will have to pay a small fee to replace the phone. Data Refills. After that, you will activate your phone and get access to enjoy the assurance service in your state. Moreover, they even reward each customer who decides to bring his or her own device a $15 account credit or 1 GB of free data. Then, you'll need to click "transfer benefit.". Sometimes, it may instantly or take a few days. * Same day smartphone replacement eligibility will be determined at point of claim, contingent on certain criteria, including customer location, technician availability and inventory availability. Above these models, it is not sure what exact model you will get as replacement devices. Yes. Then, you will insist they deactivate the device for you. Customers may bring their own device to use as a replacement device as long as it is compatible with our networks. This can be found at the top of your device screen, and should display Signal bars with the 3G or 4G designation. Assurance wireless offers you a one-year warranty for the free phone services. Eligibility is based on income less than or equal to 200% of the Federal Poverty Guidelines or participation in Lifeline, Medicaid, SNAP, WIC, free or reduced-price school lunch/breakfast, or Pell Grant and is determined by the National Verifier (documentation may be required). We usually can have it to you in just a few days, and well transfer any remaining balance in your account to your replacement phone. Assurance Wireless Lost Phone: How do I track it? You can use Google Android Manager to find your android phone. You may qualify for Assist Wireless if you participate in Medicaid, Food Stamps/SNAP, Social Security Income (SSI), or other government programs. 100% FREE UNLIMITED DATA Limited time only Terms Of Service. Connected device benefits require a co-pay of at least $10.01. Assist Wireless is a lifeline ETC (eligible telecommunications carrier). This means you may need to provide us copies of the proof that shows you are eligible for Lifeline each year. Before you start using your Assist Wireless phone, you will need to perform a few simple steps to set it up on the network: 1. If you are experiencing issues with your messaging from your service provider, we first recommend checking your text and/or data balance(s). Below, you can see just a few of the countless Assist Wireless compatible Android phones, iPhones, and flip phones. As your phone has a one-year warranty, you can replace it at this time without paying any charge. Assurance Wireless is rather vague about their replacement procedure. However, you should check the phones compatibility before inserting its SIM card. That means the assurance authority does not offer you the phone warranty. For more details on returns and refunds please see the Assist Wireless Refunds, Returns, or Lost Equipment Policy Refunds section in our Terms & Conditions. In this circumstance, you can skip the set-up screen and call 611. Therefore, if your phone is defective or there is any other issue within the 12 months, you can get a new phone model from assurance again. Plans including Unlimited Data may be placed on hold to confirm data usage complies with our Acceptable Use Policy (AUP) when the threshold outlined in the service plan details has been met. You can get this service in your location spontaneously. Your Easy Wireless phone comes with a 48-hour warranty from the Company. It provides only the owner of the phone manufacturer. You can instantly contact the assurance wireless service center to replace your lost or misplaced phone. You should be aware that the cost of an Assist Wireless phone is determined by the model you select. How to get Assist Wireless Replacement Phone. Make sure pwg is selected and click your home button and try to access the internet. A decision about the participants monthly entitlement amount, Claim number OROther consumer identification number. (855) 392-7747 info@assistwireless.com Customer Service Hours Mon-Fri | 10am-6pm CT Sat & Sun | Closed Home Lifeline FAQs Lifeline FAQs: Learn About Lifeline You've got questions. I. f you would like to send a picture message but do not have data available, please connect to the nearest wifi (available at many fast food and coffee chains). Box 5040 Charleston, IL 61920-9907 Phone 1-888-321-5880 A Worry-Free Way To Stay Connected. Box. Read our helpful Support articles to self-service and check on the status of your service request. It is crucial to mark that; you may have little pay for the overall shipment process. So, here, I will provide you with some crucial tricks to find your assurance wireless lost phone. BROADBAND DATA. Make sure to call Assist Wireless customer service and ask them if there are any available offers that you can take advantage of. All purchases of Assist Wireless Top Ups are final and non- refundable regardless of who uses or possesses the subscribers wireless phone after airtime is purchased, and regardless of whether the wireless phone is used with the subscribers consent or knowledge. Here, I will provide you with all about replacing your wireless phone to give you peace of mind. Make sure that your phone is not in Airplane mode or displaying No Service. Monday-Friday from 10am-6pm CT. You'll be asked to enter standard information about yourself for the purpose of identification. How long will it take for me to receive a free phone if I sign up for Assist Wireless? $360 via promo credit when you add a new smartphone line with your own 4G/5G smartphone on 5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone (all lines on account req'd on plan) plan between 4/6/23 - 5/17/23. How to replace a lost, stolen or broken phone, tablet or other device. We value our customers, and we are happy to answer your questions. As we have mentioned before, Assist Wireless is an MVNO that uses T-Mobile and Sprints nationwide networks. Call 1-888-321-5880 to submit a lost or stolen item report. In order to receive your free phone, you must beeligiblefor and enrolled in lifeline services with Assist Wireless. AUP and applicable terms and conditions are available at https://www.assistwireless.com/terms-and-conditions/. Be prepared to provide your account details and the reason for your replacement request. Here is where you can find a local dealer: https://www.assistwireless.com/locations/. Can an Assist Wireless SIM card with another service providers phone be used? It's a part of the Lifeline & Affordable Connectivity Programs, which are government assistance programs operated by the FCC and funded by the U.S. government Yes. We've got answers! Assist Wireless has a responsive customer service, which can be contacted by phone at 1-855-392-7747, by email at info@assistwireless.com, by mail, by calling #611 from your Lifeline device, or by sending them a message at assistwireless.com/contact-us. Make sure Wholesale is selected and click your home button and try to access the internet. Assist Wireless is the #1 provider of Lifeline in the state of Oklahoma and multiple other states around the U.S. Enroll online to get started with us today! All rights reserved. Here, the phone will turn off automatically. Same day delivery and set up is available for. You will be glad to know that its proprietary is totally up to a virgin mobile company. You can ask them whether you will get a free replacement phone. Notes: The options below apply if your device has any kind of physical damage, such as a cracked screen or water damage. As such, Assist Wireless is compatible with T-Mobile, Sprint, and other MVNOs that use either T-Mobile or Sprints network (or both). 3 If you're eligible, you'll have the option to select screen repair during the . Assist Wireless is the #1 provider of Lifeline in the state of Oklahoma and multiple other states around the U.S. Enroll online to get started with us today! The producer gives one year warranty for this free government assurance phone. In the activation process, they will ask you to give the PIN code of your assurance wireless account. Do you have any idea aboutthe assurance wireless replacement phone? Multiply the number of people in your household by 1.35 to get the maximum amount of money you can make in a year. It would be best if you spontaneously described what occurs to you by contacting the assurance wireless customer care center. You may also qualify if your total household income meetsUSACs Federal Poverty Guidelines. There is no alternative for non-eligible seniors. DATA SPEEDS NOT GUARANTEED. You should see a screen that says Press 1 for English or 2 for Spanish. Select your preferred option. A phone upgrade means adding new comfort & latest features to your phone that can meet your present demand. If you have data available but still are unable to gain internet access, we recommend trying the following steps: If you are experiencing issues making calls from your device, you should first check your minute balance by logging into your online account or dialing 611 from your Lifeline device. But, you can get a replacement model that works well like your previous phone. Oklahoma Lifeline Device Assistance | Assist Wireless, Oklahoma Lifeline FAQs & Assistance | Assist Wireless. Due to funding limitations, only one person per household is eligible for Lifeline assistance and a free device.
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