Staysure is a trading name of TICORP Limited. Reset Search. We paid out over 23 million in claims to over 30,000 customers between January-August 2022. Staysure travel insurance: how can I claim? kath.mainon@davies-group.com Peter Haran CEO - Claims Solutions, Ireland peter.haran@davies-group.com Lesley Johnson Chief Operating Officer - Casualty and Motor, including VRG lesley.johnson@davies-group.com Russell Crewe Chief Operating Officer - Property russell.crewe@davies-group.com Rhys Williams Chief Growth Officer (2) Subject to eligibility. If you need to make a claim for the loss, theft or damage of your baggage, you'll need documentation to support your claim. Never had to claim as yet but confident they would be helpful if we did. We enhance our service with technology to deliver cost and time savings to our customers. Submit a claim enquiry via our contact form. 24/7 Outside UK: +44 1403 289 161 Within the USA and Canada: +1 833 780 0661 By email or post By email (response within 48 hours) expat@staysure.com By post Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB Complaints For complaints regarding the policy sale and service endstream endobj startxref Sunday: 10am 4pm Car insurance. : +49 (0)89 244455271 E-mail: contact_greatlakes@munichre.com - Saturday: 9am - 5:30pm Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. How long do I have to make a claim? This site requires JavaScript to function properly. Change your destination, move your travel dates or, Use our online live chat for a quick solution, Starting a claim is simple and fast with My Staysure, Friends and family save 20% on their first policy, Upgrade your level of cover from Basic to Comprehensive, Upgrade your policy from Single Trip to Annual Multi-Trip, Add optional extras to your policy at any time*. Why Staysure; Blog; Claims; Help and Support. The Davies telephone number rings and rings but no-on ever answers. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. Easy to use web site with the ability to go into your account and make any necessary changes if required. Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. : 1-800-265-9977 Mexico: 00-1-800-514-3702 Dominican Republic: 1-888-751-4403 In other countries, including Cuba, use operator to call collect: 519-741-8450 If your claim is connected to Covid-19, Staysure will also require a copy of your test results. Petsure is part of the Staysure Group which includes trusted travel insurance brands like Staysure. %%EOF Was promised that claim would be settled by 21st Oct and also . ERGO Seguros de Viaje Registered . Consiglieri Park Estrada Consiglieri Pedroso, Either a) the immediate direct early return from your trip to your home country, or b) being a hospital in-patient outside your home country for a period in excess of 48 hours. Great cover at great price. Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. 9:00am - 5:30pm . - Sunday: 10am - 4pm. . Find out if they are legitimate & Safe. Please note this section of cover is only included with Comprehensive policies. If you need to make a claim, having an Excess Waiver means you won't have to pay any excess from your own pocket for each item you're claiming for. We'd like to hear from you. Car insurance could be cheaper than you think. For further details about how your information will be used, please visit our Privacy Policy and Terms and Conditions. UK and Ireland claims only. Simply complete your details in the form below and a member of our team will be in touch. Registered office: Britannia House, 3-5 Rushmills business park, Bedford Road, Northampton, NN4 7YB. TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617. We are remunerated by commission for the arrangement, service and renewal of your insurance policy. The following claims can't be submitted online. Read Staysure Travel Insurance Reviews of 2023. Please enable it to continue. Prices from just 219. We dont think claims should be rushed, so we deal with each with the same care and attention they deserve. 1. Were available during the following times: You have 21 days to contact the Doctor about arrangements for you to see the report. easyJet travel insurance assistance and claims. https://www . This form can also be used for passport claims. Call our Expat Travel Insurance Claims team on: +44 1403 289 162 Amendments & Upgrades At Staysure.com we recognise that your personal circumstances may alter after the purchase of your insurance. Staysure is a trading name of TICORP Limited. Company number: 06479822 | By clicking submit, you consent to allow Davies to store and process the personal information submitted to provide you with the information requested. I am claiming for more than one of the reasons listed above, Your travel insurance policy number (youll find this on your Validation Certificate), Digital copies/photos of receipts or other documents to support your claim, A copy of your positive COVID-19 test result, if your claim is COVID-19 related. Europe, S.L., Agencia de Seguros Exclusiva, an Exclusive Agent of ERGO Seguros de Viaje, (Registered UK and Ireland claims only. Travel with confidence with award-winning Travel Insurance for your next break. Before calling, you should contact your travel agent and/or airline to seek a refund or to move your trip. Excludes esure Flex policies. | See a full list of Davies companies. Money Savers; . Log into your My Staysure account to upgrade your policy: There may be an additional fee to increase your level of cover, but theres no admin fee to make these changes. Pick and choose how youd like to hear from us e.g. If you want to claim for multiple sections of the policy (eg: cancellation, and lost of baggage) you have to phone a specific number, which directs you to their website. If you have a medical emergency and need our help while youre away, you can call our 24/7 Medical Emergency Helpline on the numbers below. If you change your destination to a different geographical region that is deemed higher risk by our underwriters, there may be an additional fee for cover. 11.00. Isla Graciosa, 1, 28703 San Sebastin de los Reyes (Madrid), Espaa). Available 24/7, from anywhere in the world, on any device, its the easiest way to view your documents or to make any changes. Please enable it to continue. Submit a request Sign in Staysure Support; Claims; . Search Insurance Carriers. Opening Times. Also, for some of our insurers we may receive a profit share payment if they achieve performance targets across their product portfolio. Alternatviely please feel free to use the contact form and a member of our team will be in touch. First name* Last name* Email address* Contact number* Address Line 1* Address Line 2 City* Region* Postal Code* Country* Claim reference number Who is your insurer? 877-AAA-GLIA. | Read 220,881-220,891 Reviews out of 220,891 Where you have a valid claim and your medical expenses exceed 350 we will look to settle the . Telephone calls to Staysure line - oh wrong number but no help given or offered. Also, for some of our insurers we may receive a profit share payment if they achieve performance targets across their product portfolio. hbbd```b``3@$dL` Calling from outside the UK: +44 1403 288 414 Calling from USA: +1 844 780 0639 Calling from Canada: +1 819 780 0639 Calling from the UK: 01403 288 414 How do I find more help? All we need are a few details from you and youll be ready to go. (3) Direct online sales only. Select your location and related market below and a member of our team will be in touch. We are remunerated by commission for the arrangement, service and renewal of your insurance policy. To obtain a quote through our UK call centre for an AllClear Gold, AllClear Gold Plus or AllClear Platinum policy please call 0800 848 8608. For the relevant contact information, please select your reason for claiming below. To process your claim, well ask for supporting information from you such as receipts and other documents. Once complete please email the Form (s) to: info@csal.co.uk along with copies of any supporting documents. Founded in 2005 and headquartered in Northhampton, UK, Staysure is a travel insurance provider specializing in pre-existing medical condition coverage.. Select your location and related market below and a member of our team will be in touch. . In addition, I have referred to your claims team in order to urgently review your claim. Get in touch with us if youd like to make multiple changes to your policy. Staysure claims can be made over the phone to their emergency or general claims line or via their online claims process. This company should not be allowed to trade as they are incompetent, very easy to sign up for the insurance, as the positive reviews report, but you will not get any customer service if you log a claim. If the intended departure of your first outward or final inward journey is delayed as a result of one of the reasons listed in your policy wording, or abandonment of your trip if you are delayed for more than 12 hours. Calling from the UK: 01403 288 414. If you need to make a claim on your insurance, please start by checking your Validation Certificate to confirm your policy number. Claims Enquiries There are different ways you can contact our claims team: Call Us Call us via our dedicated claims telephone lines. Check out what 271,027 people have written so far, and share your own experience. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. 1) Check your policy documents: Check the details of your policy to see if the facts fit the reason for the rejection. You'll need your validation certificate and any documents that support your claim. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. Am I eligible for Staysure travel insurance? Check out what 269,028 people have written so far, and share your own experience. Digital solution slashes claim lifecycles in half and delivers memorable customer experience. Mon - Fri. 8:30am - 8:00pm. Georgia. Davies Group Limited, P.O Box 2801, STOKE-ON-TRENT, ST4 9DN. This long running claim began when the roof on a new building failed after the building was complete Quick thinking loss adjuster determined to reach storm affected customers. Have questions regarding a policy, claim, or bill? Saturday: 9am 5:30pm We appreciate your patience as we continue to help as many people as we can. Allegany Insurance Group. Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. There may be an additional fee to increase your level of cover, but theres no admin fee to make these changes. Contact. 28703 San Sebastin de los Reyes endstream endobj 879 0 obj <. info@csal.co.uk - 01702 427241. Claiming on your Expat Travel Insurance is straight-forward and we like to try and make it as stress-free as possible for you. office: Av. If you have a medical emergency and need our help while you're away, you can call our 24/7 Medical Emergency Helpline on the numbers below. After all, having something go wrong on your holiday is bad enough without worrying about your claim. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. If you have any queries in the meantime please don't hesitate to contact us on customer.care@davies-group.com or call on 0344 856 2015. Great Lakes: Specialty insurance solution provider backed by Munich Re. . +1 833 780 0661, Britannia House,3-5 Rushmills Business Park,Bedford Road,Northampton,NN4 7YB, For complaints regarding the policy sale and service, Please email us at complaints or call us on +34 952 010 024. We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation & change management. Av. If you prefer to print the forms and complete by hand, you can scan the completed forms and email to the above address or post your completed form to: CSA Travel Claims 308 - 314 London Road Hadleigh, Benfleet Essex SS7 2DD For medical emergencies abroad call (+44) 1403 288 414 or +1 844 780 0639 in America and Canada. I have been waiting since the end of June. To make a claim relating to cancellation, call 01403 288 410. If you have multiple claims, or you'd just rather speak to someone over the phone, you can call our Claims team on 01403 288 410. Simply complete your details in the form below and a member of our team will be in touch. Great Lakes Insurance (Home Office) 3205 Peach Street. By clicking Submit you agree to receive email from Davies. Claims Solutions Legal Solutions Insurance Services Consulting Technology About Davies All. Please enable it to continue. Skip to main content. To ensure you contact the correct team, please select how you purchased your travel insurance policy: Directly with AXA Through your travel company, bank, or another provider Read 100 reviews, get contact details, photos, opening times and map directions. 878 0 obj <> endobj Customer Services Manager, Were dealing with a significant increase in claims right now. Staysure Expat travel insurance, a trading name of Avanti Group Solutions, is administered by Howserv Find out about the company and our high-performance agency, coinsurance and single-risk solutions. Annual Multi Trip Insurance. If you would just rather speak to someone over the phone, you can call our Claims team on 01403 288 410 You can expect to hear from us within 5 working days of submitting your claim. For existing esure Car Insurance customers, when you, or anyone permanently living in the same residential address as you insures additional cars with us direct online we'll discount each new policy by 10%*. It is possible to amend certain sections of this policy; however an additional charge may apply. Cover your car with us and join the 2 million people like you we're already looking after. Updated. Well need this information to check your policy and begin to process your claim. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. You cannot add new travellers to your policy. Before you claim Before you contact us, you'll need to have the following to hand to help you submit your claim: Your Validation Certificate so you have your policy number to hand. TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617. 4.95. Learn more about Resolver Pro and how to claim your business. Claims for emergency medical treatment, and for additional expenses such as extra accommodation and travel costs. Youll need to contact a member of our team if any of the following statements apply to any travellers on your policy: Log into your My Staysure account and youll be able to add most optional extras to your policy at any time, without having to pay an admin fee. LONDON, UK 08 September 2022 Davies, the leading specialist, Tell us about your role and how you got to where, Last week saw extreme heat across both the UK and Ireland., Is the vehicle repair industry keeping up with the popularity of, You can select the Newsletters you wish to receive. Defaqto has given our car insurance a 5 Star . Staysure is a trading name of TICORP Limited. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. We've covered over 7 million people so far with insurance and have over 15 years' experience. With comprehensive cover, you will also receive legal and personal liability cover. Telephone Hours (UK Time) Mon - Fri: 8:30am - 8pm ; Sat: 9am - 5:30pm; . Available 24/7. This can help put your mind at ease to check youre covered and to confirm the information youll need to provide us with. Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. telephone, email, post or via SMS. Date of experience: April 23, 2023. . Non-emergency claims such as loss of luggage, cancellation and personal possessions claims: 0333 333 9653. easyJet.clms@intana-assist.com. Contact details for all offices are below. Making a claim on your policy - Staysure Support Staysure Support Claims Making a claim on your policy Making a claim on your policy How do I make a claim? Either a) the immediate direct early return from your trip to your home country, or b) being a hospital in-patient outside your home country for a period in excess of 48 hours. TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. Watch our short film featuring two Staysure customers, Denise and her husband Michael, and how Staysure helped them when an accident meant that their holida. AXA works with a number of partners to underwrite insurance products in the UK and across the world, and each product has its own Customer Service and Claims team. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. . Staysure is a trading name of TICORP Limited. 2730-055 Barcarena, Customer Services Department Speak to them about making a chargeback claim. Please indicate how you purchased your travel insurance to display phone number My insurance is part of my group benefits plan Canada/U.S. Isla Graciosa, 1 Claims for emergency medical treatment, and for additional expenses such as extra accommodation and travel costs. 3. Great value holiday and travel insurance for individual trips anywhere in the world. Great teamwork keeps loss adjuster moving in floods. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. Call our UK contact centres free. I am claiming for more than one of the reasons listed above. Also, for some of our insurers we may receive a profit share payment if they achieve performance targets across their product portfolio. - Calling from outside the UK: 0044 1604 210 845 Britannia House, 919 0 obj <>stream Please notify our customer services team on +34 952 010 024. Davies indicated they "hoped" to settle claims 22 September, that date is now well past. 1-800-887-9497 1-800-887-9497. report claim. You, or someone on your behalf, should contact us within 48 hours if you have been admitted to hospital. On My Staysure, you can update your address and contact details, including telephone number and email address. Easy access to all your quotes, policies and documents, Upgrade your policy with optional extras, Amend your policy any time you want. Staysure Expat Claims 308-314 London Road, Hadleigh, Benfleet, Essex SS7 2DD Tel: +44 (0)1403 289162 Fax: +44 (0)1702 427173 email: info@csal.co.uk / www.csal.co.uk Please use the address to the left for ALL correspondence & quote the above Claim Number in ALL subsequent communication. Log into your My Staysure account to make changes to your marketing preferences. The young lady who took . ROCK has rapidly established a reputation as a smart and easy-to-work-with business. You can select the Newsletters you wish to receive. Reasonable additional travelling and accommodation expenses necessarily incurred to reach your overseas destination or to return to the United Kingdom by the most direct route. Were here to help make your claim journey as easy and stress-free as possible. If you are claiming for anything not mentioned within this policy wording booklet - please visit staysure.co.uk/claims All claims (excluding the below) 01403 288 410 or visit staysure.co.uk/claims End Supplier Failure Claims 0345 266 1872 Legal Costs and Expenses . 308-314 London Road, Hadleigh, Benfleet, Essex, SS7 2DD. Staysure Expat travel insurance, a trading name of Avanti Group Solutions, is administered by Howserv If changes include increases to your original trip duration, or you move your trip to a later date, there may be an additional fee to increase your levels of cover. This information will vary depending on the type of claim you are making. Speak to our claims team if your travel provider/airline/credit card company can't offer you a refund. Log in Log in Staysure complaints. CSA Claims. n 71 Edifcio D 2 Dt, Queluz de Baixo Get in Touch The Office Address: Reactive Claims Ltd, PO Box 353, Alton, GU34 9LE, United Kingdom Email: info@reactiveclaims.com Phone: 01420 383010 Business Hours Monday - Friday - 9am to 5pm Saturday - Closed Sunday - Closed Limited is registered in England and Wales to 2 Marylebone Road, London NW1 4DF, company number 00677665 and is an Introducer Appointed Representative of the following: 1. If you need more help, please visit our FAQ Help Centre. Pre-existing medical conditions. Registered office: Britannia House, 3-5 Rushmills business park, Bedford Road, Northampton, NN4 7YB. Travel with confidence with award-winning Travel Insurance for your next break. If you are not satisfied with the service received please forward details of your complaint to: Customer Services Department Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. Also, for some of our insurers we may receive a profit share payment if they achieve performance targets across their product portfolio. The loss or theft of your baggage should be reported to the police, and if relevant, your airline too. If you already have your policy details to hand, you can also visit our. You can find all the information you need to make a claim in your My Staysure account. If you need to cancel your policy please click here. (+44) 1403 288 414 Our emergency assistance lines are open 24 hours a day, 365 days a year. If you need to make a claim - please see page 46 for our claims procedures. How to make a complaint | Staysure Claims Help and Support Login Get a Quote Travel Insurance Why Staysure Blog 0800 054 2267 Sales Team 01604 552925 Customer Services Opening Times Staysure Complaints Our approach to your feedback and how to make a complaint Unhappy with your Staysure experience? Industry-leading virtual reality training. Contact Allstate customer service to get the answers you need, when you need them. Sun. Great Lakes Insurance SE Kniginstrae 107 80802 Mnchen Germany Visiting address Mandlstrae 5 80802 Mnchen Germany Tel. Awaiting surgery, a procedure, or is awaiting to be discharged from any post-procedure check-ups, Undergoing or awaiting any tests, test results (including for COVID-19), investigations, chemotherapy, radiotherapy or dialysis, Has any undiagnosed symptoms and/or an unresolved infection. Medical costs/emergency assistance, 24 hours a day: 0333 333 9669. The theft, loss or damage to baggage, money, clothing, personal effects (excluding golf equipment, winter sports equipment, ski pass, and valuables) and other articles which belong to you (or for which you are legally responsible) which are worn, used or carried by you during a trip, excluding any vehicle, caravan or trailer. We sell direct to consumer, direct to business and through partnerships with leading brands. If youre unsuccessful with your claim, and you paid by credit card, you may be able to retrieve lost costs from your credit card company. Calling from the USA or Canada? If you are looking for an update on your claim, You can contact the following for updates based on the claim type: Claim Type: Telephone Number: Email Address: Website: Cancellation : 01403 288 410: N/A:
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