is always available to answer any questions regarding measurements and fitting. Company Description. SSENSE uses cookies that identify your device to provide you with a better online shopping experience, tailored to your preferences. MatchesFashion reported about $280 million in revenue for the year ending in . The other day I went online to chat with CS and was 97th in line, Their shipping is definitely slow right now but they are reputable, in my long experience. SSENSE tries to ensure that the descriptions, prices, availability and other details of the goods published on SSENSEs website are as accurate and up-to-date as possible. We never doubted him, Bassel said in a phone interview, referring to Rami. Charles de Brabant, the executive director of the School of Retail Management at McGill University in Montreal, said that Ssenses relentless attention on its audience sets it apart from competitors like Farfetch and Net-a-Porter. If we dispatch your goods separately, we may send you a confirmation, and there will be a separate contract, for each. In most cases orders are placed on hold when we are unable to confirm whether the artwork has reached the customer, and the estimated time of arrival (ETA) set by the artist has passed. order. Check your Ssense order tracking status online. It is normal for leather goods, such as handbags, shoes, wallets etc. Please note: if an order was placed using the guest check out option, you must create an SSENSE account to modify the order yourself. Sign up for the SSENSE newsletter in order to stay abreast of new arrivals, enjoy our top-tier editorial content, and get a heads up on upcoming sales. The ssense.com website is designed to facilitate easy and convenient payment. For a limited time, eligible customers in the United States will have the option of paying with PayPal Credit (click, to view the Pay Pal Credit terms and conditions), to view the Klarna terms and conditions and, For a limited time, eligible customers paying in GBP and EUR can also pay with Klarna (click, and select the country applicable to view the Klarna terms and conditions and proceed the same, All personal information shared with SSENSE when placing an order is handled in accordance to our privacy policy available. To find out more, please visit our Privacy Policy. Product-specific measurements (i.e., sleeve length, pant leg width etc.). In order to ensure the most accurate pricing, taxes and delivery fees while browsing, please select the desired shipping country at the bottom of any page. However, if left alone, these will eventually pull away on their own. Shaz, Marey, and Luca. Please note: when using the SSENSE mobile app please allow access to location services in order to see location specific pricing. Once your order is placed a standard processing time of up to 2 business days is required before the order is shipped out. Ssense And we havent slowed down since., Firas, also on that call, recalled that despite being the chief financial officer at the time, he was also responsible for packing and shipping products. Ssense certainly has some catching up to do. Tag your most animal-loving friend. JavaScript is disabled. If the issue persists, contact our Customer Care team. He began reselling designer jeans, purchased at cost from local retailers, first on eBay and later on an embryonic version of Ssense that he coded himself for his graduate thesis project. Modify an order even after it was placed. Creating an account provides you with the ability to: Once your order has been placed an order confirmation will be sent to the email address provided at checkout. If they still refuse to issue a refund, then go ahead with the chargeback. Contact your bank so they may authorize the transaction. For safe results, always test laundering on a small or hidden area of the garment first. You must comply with the terms of all agreements between you and any third-party payment processors, and if you have any disputes regarding the processing of your payment you must deal directly with those third parties to resolve the disputes. Click on the Order History tab on the left-hand side. Retail analysts, like Mr. de Brabant, were surprised when news of Sequoias multibillion dollar valuation was announced. . SSENSE does not only sell clothing but also offers products such as fashion . The item is taking some extra time in processing, 2. Updated You can request an order change or cancellation from your SSENSE account, under Order History. So she took it in to the Balenciaga store and yep, it was fake. Whats certain is that Mr. Atallah is in the act of placing his largest bet yet: on the Chinese luxury market. Once your order has been shipped, you will receive an e-mail with your shipments tracking information, allowing you to keep tabs on the progress of your delivery. The recent investment from Sequoia Capital was led by the firms China arm. Alternatively, you can contact our Customer Care team to help facilitate the return. Provide visibility on status of development, quality, operations, team velocity, and system performance . When I do get through and set a call back because it's a 2 hour wait, I never get . Anyone else facing the same issue? Your method of payment has been approved and your order will be packed and prepared for shipment shortly. This is literally my nightmare. You can also contact us by email at customercare@ssense.com or by chat. Even today, hes loath to admit any degree of insider influence, preferring instead to refer to himself and his team as expert outsiders. Its a mind-set he maintains, in part, by rarely hiring talent away from competitors. Help us improve this article with your feedback. An image from a feature on the site called Intense Feelings, with styling based on the ceramic work of the artist Sharif Farrag. Repeat as needed until stain disappears. Contact our Customer Care team if you do not have an SSENSE account and would like to make changes to your existing order. Mr. Hu was taken aback. Discount type. Do not wring, squeeze, or twist, Lay flat to dry, away from direct heat or sunlight, Machine wash in mesh washing bag in cold water, gentle wash cycle, Tumble dry on low setting, remove when slightly damp to reduce wrinkling, Machine wash in cold water, according to cycle on garment label, Tumble dry on low setting, adding a dryer sheet will greatly reduce static, Do not dry clean or expose to heat for extended periods of time, Machine wash inside out in warm water, permanent press cycle, Hand wash in cold water. To verify an order's status: Log in to your SSENSE account; Click on the Order History tab on the left-hand side; Under Status, the order will be marked as either Received, In Process or Shipped; Please note: the status of your order will be updated throughout your order's progress. Please note: the status of your order will be updated throughout your orders progress. Current and former employees said the company resembles a tech firm more than a purveyor of cool clothing, where each decision must be bolstered by numbers. Yet they also said that its an environment where left-brained and right-brained thinking operate in relative harmony. I personally haven't had any issuesbut the comments on every single one of their IG posts from upset customers says otherwise. How do I know the item will fit me? Sales of luxury goods in the country doubled in the last year, to $68 billion, according to the same Bain & Company report. Please note that it may take your bank additional time to allocate the funds back into the account and update your statement. What is the estimated delivery time for a UPS package? to bear natural imperfections and irregularities. Checking Your Order Status To verify an order's status: Log in to your SSENSE account. With UPS My Choice, you can track. For more information, please see our Theres a personality to it, but its not overwhelming to the customer.. The item is taking some extra time in processing 2. If your order is cancelled for any reasons, including if we cannot accept your order, then any payment you made for ordered goods will be refunded and there will be no contract between you and SSENSE. Received:You have successfully placed an order and it will be processed soon.In Progress:Your method of payment has been approved and your order will be packed and prepared for shipment shortly.Shipped:We have packaged your order and it has been assigned a tracking number. Mr. Hu was brought on to oversee the companys rebranding, including a redesign of the website, which today attracts 100 million page views per month, according to the company. You can also contact us by email at customercare@ssense.com or by chat. SSENSE: Saint-Laurent: Order Fulfillment Agent (Customer Experience) - Mandarin/English: SSENSE: Montreal: Order Fulfillment Agent (Customer Experience) - English/French: SSENSE: Montreal: Associate Talent Acquisition Partner: SSENSE: Montreal: SSENSE Montral - Spcialiste de l'inventaire: SSENSE: Montreal: Coordonnateur de marchandise . Long before designers like Virgil Abloh, Demna Gvasalia and Matthew Williams became superstar stewards of some of the oldest luxury houses in fashion, Ssense was selling their debut collections. This summer, Burberry collaborated with the retailer to introduce a capsule collection, codesigned by Peter Saville and Jo Ratcliffe. Ssense You can also contact us by email at customercare@ssense.com or by chat. Your order serves as an electronic signature indicating your agreement to the following, as required by US Customs and Border Protection: The designated carrier/customs broker is hereby authorized to execute, as an unpaid agent who has knowledge of the facts, pursuant to the provisions of section 485(f), Tariff Act of 1930, as amended, the consignees and owners declarations provided for in section 485 (a) and (d), Tariff Act of 1930, as amended, and to enter on my behalf or for my account the goods described in the attached invoice which contains a true and complete statement of the facts concerning the shipment.. Consumers satisfied with SSENSE most frequently mention fast delivery, perfect condition and free shipping.SSENSE ranks 3rdamong Designer Clothessites. I would create these huge lines at the post office, he said. Please note that this is not an acceptance of your order, but a confirmation that it has been received only. Your order will be on hold until our Customer Care team can review your request. Customers can use this tool to, When it comes to shipping and delivery, staying informed about the whereabouts of your package and estimated delivery time is crucial. Collaborations with brands large and small are frequent occurrences, as are lavishly produced cultural events, like the time a replica of Virgil Ablohs Chicago studio was built inside of Ssenses retail space, designed by the architect David Chipperfield, or when the experimental producer ARCA staged an elaborate performance, involving vats of fluid, on all five floors. Most brands want to be everything to everybody and dominate every category, but Ssense is very focused, he said. (Its photography lighting, for example, is especially guarded, and I was asked not to take photos in the studios, not even for personal notes.). Under Modify, select the subject of your request. Ssense is an online marketplace that purchases luxury brand clothing and accessories and sells them to the public. Being successful meant being a doctor or an engineer, otherwise youd be a nobody.. There have been a few public missteps by the company. Under Status, the order will be marked as either Received, In Process or Shipped. The platform offers over 70,000 items from more than 700 brands, the company said. Our chat agents are available 24 hours a day, 7 days a week. You cannot place or fulfill material stock requests for items with a Hold status, nor can these items be used in planning, replenishment, production, purchase order, or . Transaction cannot be processed, contact Customer Care. You can tell what the clothes are going to look like on a person, she said. For more accurate guidelines, please follow the specific care instructions indicated on the garment label. To guarantee authenticity, the SSENSE inventory is directly supplied by the brands and designers in its collection. SSENSE accepts payment via MasterCard, Paypal and Visa. Buffed leather is leather from which the top layer of grain has been removed to achieve a soft and clean surface. Machine wash in cold water, normal wash cycle. Some people have been waiting for items to ship since Black Friday! Washing your clothes inside out will help prevent pilling and investing in an electric de-piller will help safely remove them. The Convenient Way to Ship Packages. To find out more and learn how to opt out, please visit our Unfortunately, sometimes inaccuracies and errors may occur that affect your order. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. if you do not have an SSENSE account and would like to make changes to your existing order. If the above service is not working or your tracking number is not found or no results are displayed, please use the alternative services below. It likes to juxtapose high fashion labels like Gucci and Prada, which joined in 2017, against street wear brands such as Noah and Jun Takahashis Undercover. If duties and taxes are not included in the final price at check out, your order will be shipped DDU (Delivered Duty Unpaid). After his father, a steel importer, relocated the family to Montreal, Mr. Atallah went on to study computer science at Polytechnique Montreal university, where he first realized the potential of selling clothes online. Keep up to date on the current status of your package, any unexpected delays, and delivery information from your courier. We ask that you return the merchandise for a full refund and place a new order for the preferred item(s) at your earliest convenience. The Row was one manufacturer who declined to do so. This e-mail acts as an invoice and includes your order number. and our Our phone lines are open from Monday to Friday, 9AM to 5PM EST. With two of luxury's biggest jobs vacant, designers and show-goers alike were coiled in . Under Status, the order will be marked as either Received, In Process or Shipped. It just looked good written out, so we went for it, he said, explaining that it is a play on the word essence. (While it may be obvious to some, Ssenses correct pronunciation seems to be a source of bewilderment for many. Before use, seal the suede with a professional suede sealant to help repel dirt. Once an order has been placed, the funds allocated for that purchase will be temporarily on hold -- this is the standard pre-authorization period. To find out more and learn how to opt out, please visit our SSENSE is a luxury fashion platform that offers a curated selection of men's and women's apparel from over 500 emerging and established designer brands. You can always contact our Customer Care team for assistance. Guest Orders: If an order was placed using the guest check out option, please create an SSENSE account to request and manage the return yourself. Item prices may vary depending on the country and region the order is being shipped to, as well as the currency being used to pay for the item(s). website, where you can view order and delivery status details. As such, your order may incur duties, fees and import taxes upon delivery. If you have received your order confirmation and have any concerns, please contact us and we will be happy to help you make modifications where and to the extent possible. 0 Hypes. It surely is a battle . How can I contact FedEx customer service? I actually have had nothing but good experiences with SSENSE CS, but obviously YMMV. His appetite for making big bets on emerging designers has turned Ssense into a tastemaker. If the issue persists, contact our Customer Care team. If your order is cancelled for any reasons, including if we cannot accept your order, then any payment you made for ordered goods will be refunded and there will be no contract between you and SSENSE. In this post, UPS is one of the most popular and reliable shipping companies in the world, but one question that many customers have is: what is the estimated, UPS My Choice is a free service offered by UPS that allows you to take control of your deliveries. Although these are common reasons, they aren't the only ones. In order to help you find the best fit, the following information is available on every product page: The above can be found in the View Size Chart tab on any items product page. Certain items may also include the designer's own proof of authenticity, such as an authenticity card, a dust bag, packaging, etc. Founded in 2003 and headquartered in Montreal, Quebec, Canada, SSENSE is an e-commerce fashion platform. These restrictions include the following: A single contract or order addressed to a same individual that exceeds US$800, cannot be split into more than one shipment to avoid the payment of duties and taxes; Individual orders addressed to a same individual that are consolidated by the shipper or carrier on a single bill of lading (B/L) or air waybill (AWB) will be treated as a single shipment and will not be entitled to Section 321 treatment if the total value exceeds US$800; and. Read Customer Reviews. When we dispatch your goods, we will send a confirmation to your e-mail address which will be our acceptance of your order creating a legally binding sales contract between you and SSENSE subject to and in accordance with our Terms & Conditions. . SSENSE does not process direct exchanges. Click on the Order History tab on the left-hand side. A 'Processing' status means that your order has not yet been shipped. Here are the definitions of each stage: Always, SSENSE is pushing the limits of modern styles in their chase for excellence and innovation. Another example of Mr. Atallahs outsider approach is his fixation on data and systematized thinking in an industry the fashion world renowned for its volatility. To find out more and learn how to opt out, please visit our To find out more, please visit our Privacy Policy. Please note: only one method of payment will be accepted per transaction. That was in addition to handling customer service, warehouse picking and packing, he said of his workload during the companys early first years. If you received an email stating that your Item was on HOLD it means that your package is in Processing and will be shipped out at the earliest convenience. I personally haven't had any issues.but the comments on every single one of their IG posts from upset customers says otherwise. team to assist you with the return process. In this case, you and SSENSE will not be bound by your original order and, unless you and SSENSE agree otherwise, your order will be cancelled, with any payment you made for your ordered goods refunded, and there will be no contract resulting from your order. Having discovered that high margins could be made selling designer brands like Diesel, Mr. Atallah asked his father for a small loan and enlisted his two brothers to join the operation. 4. Our chat agents are available 24 hours a day, 7 days a week. Your authorization permits the carrier/customs broker to file. Never mind that this meant the company he started out of his parents Montreal basement in 2003, with the help of his two brothers, would now be one of the most valuable luxury e-commerce operations in the world.
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