Watch How to find your device ID for more options. Check your spam folders because we send all notifications about your trade-in to the email address you provided. The process listed below will get you to the executive levels that can and will make a corporate decision that is generally in your favor (provided your complaint is justified). Told them I didn't want their apologies or understanding - I wanted them to make it right. I was promised $2400 for trading in 4 phones and it was NON STOP issues, one after another trying to get the credits promised. About trading in devices to Verizon Expand All https://consumercomplaints.fcc.gov/hc/en-us, Hello, jennk1!Wee appreciate your feedback and your screenshot. Scan this QR code to download the app now. Try to resolve your issue using the normal channels but do not use 611 from your wireless phone. No trade-in value will be provided for these items, and they won't be returned. Delivered within 2 weeks of receiving your device. Mobile device deals and promos FAQs | Verizon Support Shopping & Deals Mobile device deals and promos FAQs Learn how Verizon's mobile device deals work, including Buy One Get Ones (BOGO), trade-ins and free or discounted offers. Once they received my trade-ins, they tried credit me only pennies of the amount promised or just denied they were received. You'll see the options that apply to your trade-in during the ordering process. You need the device ID to do a trade in. Scan this QR code to download the app now. Yes. The general rule of thumb is 2-3 billing cycles because Verizon wants to make sure they are getting the phones back at the warehouse. How long does it take to see trade-in credit? : r/verizon - Reddit I requested the trade-in kits again and again via all kinds of different methods, online, over the phone, over chat, etc - and the trade-in kits never arrived. Excludes Verizon Prepaid plans. Which is why many of us end up with drawers full of unwanted or outdated electronic devices. Don't ship the charger, SD card, SIM card or other accessories with your device. Once your grandfathered plan is gone, there's no way to get it back so at minimum, that's $360 more every 2 years you'd be paying for service. Thanks to all authors for creating a page that has been read 483,948 times. Here's clarification on the most common questions. Your submission ID is a unique identifier you can use to track your trade-in submission. So, I saw a Verizon deal online where you trade in your old phone and get $800 worth of trade in credit applied to your account. * We never want our customers to feel this way. If you no longer want to trade in your device, call us at 800-416-8894 or contact us and request that your trade-in be canceled. Your Device ID and IMEI are listed under the Device Information section. This takes about 2 weeks from the time we receive your device and you accept the Agreements. The $35 fee helps to recover some of that revenue loss. Nothing moves as fast as technology: Todays high tech is old news tomorrow. If you turn in your device at a Verizon store, you can get an instant appraisal and a credit while you wait. Trading in or recycling your devices reduces clutter, protects the environment and might earn you a Verizon mobile account credit or PayPal credit. I then sent in my S9 in the mail at UPS with the label that came from Verizon and after a couple weeks I got an email stating that they received a Galaxy S5 Red and my Trade in credit has changed to $0.00 in credit. Verizon wont accept devices that are damaged or not working, although you should always first check with a Verizon store sales associate for an evaluation. File a complaint with the Better Business Bureau. $360 via promo credit when you add a new smartphone line with your own 4G/5G smartphone on 5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone (all lines on account req'd on plan) plan between 4/6/23 - 5/17/23. To get the promotional value, you must wait until your new device arrives (even if it's backordered) before you can apply to trade in an old device. Today, they credited my account with $142. I was told they noted my account with a "documented promise" to assure that I would receive the original quoted trade-in values and not to worry about the 30 days. Include your email address to get a message when this question is answered. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. UPS sent "proof of delivery" that all four phones were delivered to Verizon. However, the "damaged" category gets broken down further depending on how you answer certain questions. I feel verizon lied. When the new phones arrived, the shipment was supposed to come with the trade-in kits (the bubble envelope and mailing label for EACH phone), but it did not. Its trade-in program only has two device condition categories: good and damaged. There were big warnings on the Verizon trade-in page that you MUST use the trade-in kit, but the representative assured me that the printed mailing label would be perfectly fine even though that contradicted their own website. How to Win a Complaint Dispute With Verizon Wireless. If you've received instant credit but your trade-in device has not been received by us within 30 days, we'll have to chargeback any credit applied, on your next bill. Excludes Verizon Prepaid plans. How can I get a copy the contract I signed and agreed on? Once you purchase a device, it can no longer be sold as a new device which means it can only be sold for a percentage of the normal retail price. Issue your credit or Verizon Gift Card within 1-2 billing cycles. or put that toward a. device. We'll help cover your costs to switch 2. I want to report that I did begin conversation with several Verizon employees via the messaging and secure chat feature. Go to the Trade-in page to get started or visit our Trade-in Guide for instructions. Tonight the rep told me that the trade had been delayed but it wasn't for $800 - my phone only qualified for $400. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. It's very quick and simple and will get results: Hello! Certified Pre-Owned Phones: Frequently Asked Questions, Should I trade in my old phone with Verizon or sell it?? Verizon is being shady as hell rn. Android is a trademark of Google, Inc. I am exhausted and frustrated. It nearly drove me insane. Stores As a small thank you, wed like to offer you a $30 gift card (valid at GoNift.com). By using our site, you agree to our. We are here to help! When it comes to trade-in values, this is where Verizon falls short. Just provide the information about your devices and we: To find out the estimated value of your device, answer the questions about its condition on the Trade-in page. Hi! If you choose to trade-in online, expect your credit within 1-3 bill cycles after appraisal. SO I'm confident there's a huge under-reporting bias going on here. My concern is more than well documented in my file. The reps on the phone couldn't figure this issue out. Due to inactivity, your session has expired. 3G prepaid phones that have been active for at least 6 months, 4G prepaid phones that have been activated and at least the first month payment has been made, Bring us the device you want to trade. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. They assured me that the 30-day deadline was not a problem, and I would be credited full quoted value once they were received. The reason verizon responds in private messages is because they are discussing specific account details. Anyways, this is a pretty shitty way to treat MANY of your customers, and this is by no means an isolated issue. Trade-In kits not recieved FOUR times - finally I - Verizon Community I paid for my own shipping envelopes. Spent over an hour tonight (again) trying to work this out. The other day, I noticed, they appraised my phone for $142. What else can I do, because even support has admitted that the IMEI number is a Galaxy S9. I'd like to hear verizon respond on the matter. Even if you're not a Verizon customer, you can trade in a device and receive a Verizon Gift Card or PayPal credit. To learn more, visit our Terms & Conditions for trading in a used mobile device to Verizon. Whether they are purposely interfering with the process to discourage successful trade-ins OR they have incompetent systems or customer service reps, EITHER WAY, Verizon needs to fix the problems. Did you receive any images of your phone? Use our Trade-in page and you won't have to go to a Verizon store (unless you want to bring us your old device). * You can also use your credit toward a. Follow the steps below to get an estimated value for your device. Turns out Verizon's trade in process has issues. Does Verizon trade-in cracked screens? Remember my username. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. Trade-in your Apple. (Maybe he meant 6 months?) Personal Business. Plus get discounts. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. Verizon Class Action Claims iPhone Promo Scam Apparently the knee j*rk response from customer service is to justify what is happening and claim there really isnt a problem - even if that means disregarding reality and making things up. They've also tried to submit promo correction forms, but they get rejected due to the phone showing up as a Galaxy S5. This is not an isolated problem based on the number of people saying they had the same thing happen. If you requested shipping materials from us and did not receive the right quantity, contact the trade-in care team. IMPORTANT: Send in only one device per package. Available for Verizon and non-Verizon customers. Press 1 for English, and press 2 to speak with a rep. Stop saving old devices; cash them in credit towards a new device instead. Customer Service Rep. 04-23-2023 11:13 AM. 24/7 automated phone system: call *611 from your mobile, Device Trade-in Program Terms & Conditions. Thank you for reaching out to us. They verified my address each time (also, the address clearly worked to send the new phones - so there is no excuse for the trade-in kits to not arrive correctly). On 02/28, Verizon received my trade in of a Galaxy S9+ as part of one of their increased trade promotions, and I was provisionally granted $799.99 in estimated trade-in credit. If you chose trade in via UPS* look for an email from us and follow the instructions. If you qualify, you can jump straight to the good stuff and continue shopping with a credit on your order. Is there really a $35 restocking fee on returned merchandise? Then press zero for an agent. There are several reasons why the charging port might be acting up, including water damage or a small object being stuck inside. Answer a few short questions about the condition of your device to learn the estimated trade-in value. Once I concluded sharing my request a second time to assure me my complaint would be shared with the executive management team - they ended the chat - AKA, they hung up on me. After 6 months of ongoing problems, false promises, and inability to get a hold of a manager, supervisor, or anyone who could escalate the problem, I filed a complaint with BBB and got a response from BGCO Executive Escalations at Verizon, with a direct phone number and email for a singular contact who was willing, and able, to address my problems. Visit our Verizon Gift Card FAQs for more information. I can understand where your concern is coming from regarding the difference in value. Which is better (and why). Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. https://www.verizon.com/support/trade-in-program-faqs/. Trade In Status | Verizon Wireless Plus, a new line is required. Verizon will pay for shipping to return the trade-in. Even if your devices have no value, we can recycle them responsibly for you, for free. If you requested shipping materials but can't find or didn't get them. Yes, Verizon accepts devices with cracked screens, but you won't get as much money for them as you would if it was in good condition. Beginning today, every Verizon (NYSE, Nasdaq: VZ) customer can trade in an old phone cracked, broken, sticky buttons and all and get a 5G phone on us with select unlimited plans, on the 5G network you deserve. We want the trade-in process to be smooth and easy! Enjoy! Verizon trade in for iPhone 13 | MacRumors Forums So, I got all my phones packed up and shipped (with a photo of all phones powered on and operating next to each mailing label). If you did trade in at a indirect or at home it could take longer. Send in only one device per package. Getting the newest phone doesnt have to break the bank, nor do you need to keep a collection of old phones. Device trade-ins are final. If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. Note that I have all this documented in a chat. Verizon outages reported in the last 24 hours. If you have more questions, or need anything else, Verizon Social Media is here for you 24/7. Verizon customers might earn a Verizon mobile account credit or PayPal credit. A Verizon Gift Card is a payment card that can be used to buy Verizon mobile or home devices or accessories, replenish your prepaid mobile plan, or pay your mobile or home account's bill. It is common for some problems to be reported throughout the day. Verizon outage or service down? Current problems and outages You must be signed in to access this part of the community. Get up to $500 when you. I just had something similar happen, a Trade-in offer that went from $300 to $24. This article has been viewed 483,948 times. >Aldo. He was going to work on it and get back with me in 2 weeks. What the hell is going on? Step 1: Review your trade-in options Choose a new phone How do I change my address after I place my order? Refer to Trade in your mobile device FAQs and video for more trade-in information. Applied to your Verizon mobile account within 1-2 bill cycles. Verizon Gift Card, sent to the email address you provided during your trade-in request. Even if it's zero, we can still recycle the device for you. The FCC form is quick and easy and could really help others facing similar frustrations. A supervisor, vice president, or other high ranking Verizon executive can call me to resolve this ASAP. Get up to $500 when you. For those who have experienced similar frustrations with the trade in process or with not receiving the promised trade-in credits - I hope you submit a complaint to the FCC outlining your experience. Due to inactivity, your session will end in approximately 2 minutes. Have a phone you love? The email should explain the reason for the lesser value, such as the condition of the device was different than originally stated in the submission, we received a different device than expected, or the activation lock is turned on (e.g., Find my iPhone or the Find My app). Non-customers - Even if you're not a Verizon customer, you can trade in a device and get a Verizon Gift Card or PayPal credit. I love how they repeat everything over and over thinking it will help me understand they aren't going to honor what was offered. Each time I requested I was feeling more and more panic that I would miss the 30 day deadline. For those of you enrolled in a monthly device payment, you are eligible to trade-in for a credit. Why it was never clearly explained to the customer by all reps she chatted with? Final payout can vary depending on what shape the phone is in. I feel verizon lied. When we receive your device and verify that it meets the description you provided, we'll apply that final appraised value to your trade-in. Trade-In kits not recieved FOUR times - finally I sent with self-printed label - Trade in value credited only a FRACTION of the promised amount, Re: Trade-In kits not recieved FOUR times - finally I sent with self-printed label - Trade in value, Re: Trade-In kits not recieved FOUR times - finally I sent with self-printed label - Trade in value credited only a FRACTION of the promised amount, Re: Trade-In kits not recieved FOUR times - finally I sent with self-printed label, Re: Trade-In kits not recieved FOUR times - credited only a FRACTION of the promised amount, Have a phone you love? Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Phones and other devices that were subsidized by a two-year agreement are eligible for a trade-in. This article has been viewed 483,948 times. Then, if signed into My Verizon, youll receive a credit on your account. Also, $45/mo sounds like multi-line pricing. Questions? *If you were given the option to bring your old device to a Verizon store, we also accept their associated cables and chargers for, 24/7 automated phone system: call *611 from your mobile, Device Trade-in Program Terms & Conditions.
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